Duty Manager - AOCC

Hyderabad International Airport Limited; Goa; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GMR Group is seeking an Airport Operation Control Center (AOCC) Duty Manager to oversee shift-based allocation of airport resources, ensuring on-time flight operations and adherence to emergency plans.

The role requires 8+ years in aviation operations, Goan familiarity preferred, and strong MS-Office and software skills to monitor performance and communicate with DGCA/ATC and stakeholders.

Qualifications

• Graduate/MBA in Aviation or related field.
• MS-Office proficiency (Excel, Word, PowerPoint).
• Proficient in software usage.

Responsibilities

• Ensure efficient and optimum utilization of airport resources during shift duties (e.g., bays, gates, belts, check-in counters).
• Maintain safety standards at all times during the shift and adhere to safety scores.
• Timely notification of any emergencies as per Airport Emergency Plan and related procedures.

Skills

Resource planning

Airport capacity planning

Data analytics

Incident management

Regulations knowledge

Education

Graduate/MBA in Aviation or related field

Tools

MS-Office (Excel/Word/PowerPoint)

Software usage

Job description

Select how often (in days) to receive an alert: Create Alert

Company: GMR Group

JOB PURPOSE

Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Bays/ Gates, Belts, Check-in-counters, Visual Docking Guidance System, Baggage reclaim) ) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

COO - Head AOCC - AOCC Duty Manager

KEY ACCOUNTABILITIES

Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties.

• No. of complaints.
• On Time Performance of flights

Ensure error free Terminal and Airside resource allocation with an objective to optimize the resource usage.

Ensure Safety standards are maintained at all times during the shift.

Adherence to Safety score

Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.

• No. of Complaint/ observations reported
• No of non-compliance

EXTERNAL INTERACTIONS

DGCA /ATC

BCAS, Immigration, CISF

Ministry of Civil Aviation

Airlines

Ground Handlers and Service Providers

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management

FINANCIAL DIMENSIONS

• Ensure effective management of AOP/Budget

OTHER DIMENSIONS

Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

EDUCATION QUALIFICATIONS

• Graduate/MBA preferably with Aviation background
• Proficient in MS-Office specially in Excel, Word, PowerPoint
• Proficient in software usage

RELEVANT EXPERIENCE

• Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
• Goan Candidates OR Candidates having working experience in Goa will be an added advantage.

COMPETENCIES

• Operational and Resource Planning (Practitioner)
• Airport Capacity Planning (Practitioner)
• Technological Understanding (Practitioner)
• Aviation Regulations and Standards Knowledge (Practitioner)
• Data Management and Analytics (Practitioner)
• Operational Performance Monitoring (Practitioner)
• Incident Management and Communication (Proficient)
• Stakeholder Management (Proficient)