Duty Manager - AOCC -

GMR Group

Panaji

On-site

INR 1,200,000 - 1,700,000

Full time

3 days ago

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Job summary

GMR Group is seeking an AOCC Duty Manager to oversee the Airport Operations Control Center in shifts, ensuring error-free resource allocation of bays, gates, belts, and check-in counters to achieve On Time Performance of flights. You will manage emergencies as per AEP and coordinate with external/internal stakeholders for timely updates.

The role requires aviation background, MS-Office proficiency, and strong coordination with DGCA/ATC, BCAS, immigration, CISF, and airlines.

Qualifications

Graduate or MBA with aviation background preferred.
Proficiency in MS Office, especially Excel, Word, PowerPoint.
Proficient in software usage and data handling for airport operations.

Responsibilities

Oversee efficient allocation of airport resources during shifts to ensure on-time flight operations.
Monitor safety standards and adherence to Airport Emergency Plan during duty periods.
Coordinate with DGCA/ATC, BCAS, Immigration, CISF and airlines for smooth operations.
Manage incidents and communications with stakeholders in real time.
Ensure effective management of AOCC budget and resources.

Skills

Operational planning

Airport capacity planning

Data management

Regulatory knowledge (AEP/BTCP)

Stakeholder management

Real-time resource management

Emergency handling

Team coordination

Education

Graduate/MBA preferably aviation background

MS-Office (Excel/Word/PowerPoint)

Proficiency in software usage

Tools

MS Office Suite

Flight information systems

Job description

Job Purpose

Manage the Airport Operation Control Center in shifts in order to ensure error free resource allocation of Airport resources (Bays/ Gates, Belts, Check-in-counters, Visual Docking Guidance System, Baggage reclaim) ) in order to achieve efficient flight operations leading to On Time Performance of flights; effective emergency handling involving aircraft and other facilities as per Airport Emergency Plan & regulatory compliance and timely updating and dissemination of information to all stakeholders (external and internal) during the shift duties at the airport.

ORGANISATION CHART

COO - Head AOCC - AOCC Duty Manager

Key Accountabilities

Responsible for ensuring efficient and optimum utilization of airport resources e.g. parking stands, boarding gates, check-in counters and baggage reclaim etc., during shift duties.

No. of complaints.
On Time Performance of flights

Domestic Air Bridge utilisation %

International Air Bridge utilisation %

No delay due to Infrastructure

Ensure Safety standards are maintained at all times during the shift.

Adherence to Safety score

Responsible for timely notification of any Emergencies at the airport as per laid down Airport Emergency Plan (AEP), Bomb Threat Contingency Plan (BTCP), Fire Strategy Plan and Aircraft Hijack Plan during the shift duties.

No. of Complaint/ observations reported
No of non-compliance

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

DGCA /ATC
BCAS, Immigration, CISF
Ministry of Civil Aviation
Airlines
Ground Handlers and Service Providers

INTERNAL INTERACTIONS

All GGIAL Functional & Operational Teams including Senior Management

FINANCIAL DIMENSIONS

Ensure effective management of AOP/Budget

Other Dimensions

Interaction with Multi-dimensional stakeholders with appropriate grace, humility and teamwork

Education Qualifications

Graduate/MBA preferably with Aviation background
Proficient in MS-Office specially in Excel, Word, PowerPoint
Proficient in software usage

Relevant Experience

Minimum 08 years of relevant Aviation Experience, preferably in Airport Operation Control Center of an airport or from Operation Control Center of an airline working at supervisory level.
Goan Candidates OR Candidates having working experience in Goa will be an added advantage.

COMPETENCIES