Duty Manager

Fairmont; Rajasthan; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor is seeking a Front Office professional in India to manage day-to-day Front Office operations and support the Front Office Manager in delivering a smooth, guest-centric experience.

The role includes coordinating hotel-guest interactions, maintaining guest profiles, and upholding safety, security, and confidentiality standards. Weekend and public holiday flexibility is required to meet hotel needs.

Responsibilities

• Managing day to day operations of the Front Office department and help the Front Office Manager to run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Job description

• Managing day to day operations of the Front Office department and help the Front Office Managerto run a operationally smooth department
• Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
• Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
• Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
• Ensure the safety and security of Hotel Guests and employees at the Hotel
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
• Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.