Front Office Host

Hyatt Hotels Corporation; Raipur; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Hyatt Hotels Corporation is seeking a Front Office guest service professional to ensure courteous, professional service and guest satisfaction. You may rotate across subdepartments of the Rooms division as needed.

The role requires 2+ years in hotel operations, strong customer service, communications and interpersonal skills, and a diploma in Hospitality or Tourism management. A flexible team player is essential.

Qualifications

• Responsible to welcome all guests, ensuring exceptional staying experience; create memories and rapport with guests.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are essential.

Responsabilités

• Welcome guests and provide courteous, professional service aligned with hotel policies.
• Be flexible to rotate within Rooms division or other departments as assigned.
• Report guest complaints or problems and ensure follow up with guests.
• Balance cash reports and remittance envelopes at shift end; perform opening/closing procedures.
• Maintain room allocations and handle special guest requirements for a pleasant stay.

Connaissances

Customer service

Interpersonal skills

Communication

Upselling skills

Hospitality knowledge

Formation

Diploma in Hospitality or Tourism management

Description du poste

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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