Duty Manager

ibis, ibis Styles, ibis budget; Hyderabad; On-site; INR 700,000 - 900,000; Full time

Job summary

We are seeking a dynamic Duty Manager at ibis Hyderabad HITEC City, India. You will lead front-line operations during shifts, ensuring service standards and guest satisfaction while managing staff and coordination across departments.

A strong background in hospitality, PMS usage, and financial reconciliation is essential. You will supervise a collaborative team, respond to emergencies, and uphold safety policies, providing professional guest service in a fast-paced environment within the Accor

Qualifications

• Proven leadership experience in hospitality, operations, or customer service.
• Proficiency with PMS and related software.
• Strong computer literacy with Windows apps and office tools.
• Excellent English communication, spoken and written.
• Highly organized with strong attention to detail and multitasking ability.

Responsibilities

• Lead front-line operations during shifts, ensuring service standards.
• Provide professional, friendly service and guest interactions.
• Handle guest concerns with empathy and log incidents for follow-up.
• Supervise front desk staff and coordinate with teams.
• Manage safe and financial reconciliation per procedures.
• Maintain operational standards across guest areas and identify improvements.
• Respond to emergencies with sound judgment and transparency.
• Advise management on guest welfare and satisfaction matters.
• Perform shift reports, incident documentation, and inter-department communication.
• Ensure safety policies and local regulations are followed.
• Assist guests with inquiries about hotel facilities and services.
• Balance operational needs with administrative tasks and team support.
• Perform additional duties to support goals.

Skills

Leadership

PMS proficiency

Windows & Office

English communication

Organizational skills

Customer service

Time management

Problem solving

Crisis management

Education

Hospitality or Business degree

Tools

PMS software

Microsoft Windows

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We\'re looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you\'ll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues. As a Duty Manager, you\'ll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs.

• Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures


• Provide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions


• Handle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfaction


• Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment


• Manage the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocols


• Monitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation


• Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments


• Advise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attention


• Perform administrative duties including shift reports, incident documentation, and communication with other departments


• Ensure compliance with all safety policies, local regulations, and organizational procedures


• Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner


• Balance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplace


• Perform additional duties as assigned by management to support organizational goals

Qualifications

• Proven leadership experience in a hospitality, operations, or customer-service environment


• Demonstrated proficiency with Property Management Systems (PMS) and related software


• Strong computer literacy in Microsoft Windows applications and standard office tools


• Excellent interpersonal and problem-solving abilities with the capacity to remain calm and courteous under pressure


• Outstanding communication skills in both spoken and written English; additional language proficiency is a plus


• Highly responsible, reliable, and detail-oriented with strong organizational skills


• Ability to work effectively in a fast-paced environment while managing multiple priorities


• Proven ability to focus on guest needs and deliver exceptional customer service


• Experience with cash handling, financial reconciliation, and safe management


• Knowledge of crisis management, emergency response procedures, and incident reporting


• Capability to supervise and motivate team members while fostering a collaborative workplace culture


• Proficiency in time management and shift scheduling


• Professional presentation and demeanor


• University or college degree in hospitality management, business administration, or a related discipline (preferred)


• Familiarity with local regulations, compliance requirements, and safety standards relevant to the Hyderabad market (preferred)