Duty Manager

MERCURE; Chennai District; On-site; INR 200,000 - 360,000; Full time

Job summary

Mercure Chennai Sriperumbudur invites applications for a Front Office professional to manage guest check-in/out, concierge services, and overall guest welfare. You will liaise with departments to ensure smooth operations and uphold service standards.

The role requires 1–2 years of relevant experience, a Diploma in Tourism or Hospitality Management, and strong English communication. Proficiency in MS Excel, Word and PowerPoint is preferred; knowledge of local languages is a plus.

Qualifications

• Diploma in Tourism / Hospitality Management required.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages is an advantage.

Responsibilities

• Ensure smooth functioning and satisfactory rooming and welfare of all guests.
• Oversee reception, concierge operations, hospitality and cashier functions.
• Coordinate with departments for smooth and coordinated work.
• Ensure cleanliness of Front Office areas (Lobby, corridors, main staircase and drive way).
• Interact with guests to understand requirements and enable team to meet them.
• Adhere to SOPs and policies; check in/out facilities and logs.
• Handle guest inquiries and complaints professionally and follow up.

Skills

Guest services

English proficiency

Interpersonal skills

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45‑min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

Primary Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Mercure Chennai Sriperumbudur.
• Responsible for Reception, Concierge operations, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• “C” forms
• Reception / Information Log Book
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Conduct briefing for all associate team members.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1-2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

• Strong leadership, interpersonal and training skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder