Assistant Manager - Learning & Development

MERCURE; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Mercure Chennai Sriperumbudur is seeking a Training & Development Manager to lead hotel-wide training initiatives. You will design and implement the training plan, analyze needs with department managers, and coordinate programs with external partners to enhance staff capabilities.

The role requires strong leadership, communication and organizational skills, with a focus on delivering high-quality learning experiences for a hospitality team.

Qualifications

• Bachelor’s Degree in Human Resources Management or Hotel Management is required.
• Minimum 3 years of training/facilitation experience.
• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Assist in creating, implementing and facilitating the Hotel Training Plan and budget.
• Conduct annual training needs analysis and coordinate with department managers.
• Initiate, coordinate, deliver and follow-up on all training activities.
• Develop relationships with industry associations and training providers.
• Prepare and submit training reports and maintain records.

Skills

Leadership

Interpersonal skills

Negotiation

Communication

Customer service

Multitasking

Education

Bachelor’s Degree in Human Resources Management

Bachelor’s Degree in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

• Full-time
• Job-Category: Talent & Culture
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

Primary Responsibilities

Training & Development Management

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

Qualifications

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 3 years of training/facilitation experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• Well-presented and professionally groomed at all times