Duty Manager

Mercure Hotels; Chennai District; On-site; INR 210,000 - 320,000; Full time

Job summary

Mercure Chennai Sriperumbudur seeks a front office professional to ensure smooth guest reception and welfare. The role covers reception, concierge, hospitality and cashier duties, with coordination across departments to deliver seamless service.

The ideal candidate has 1–2 years in a similar role, strong English communication, and MS Office skills; regional language abilities are a plus. This on-site position offers career growth and guest-focused responsibilities.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1-2 years of relevant experience
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, PowerPoint

Responsibilities

• Ensure smooth front office operations and guest welfare.
• Handle reception, concierge, hospitality and cashier duties.
• Liaise with departments for coordinated service.
• Maintain cleanliness of lobby, corridors, stairs and drive away.
• Interact with guests and understand their requirements.
• Adhere to SOPs and policies.
• Manage check-in/out and in-house guest records.
• Keep mail/log books up to date.
• Coordinate VIP room inspections with Housekeeping.
• Brief associates and handle complaints.

Skills

Customer service

English proficiency

Leadership

Teamwork

Education

Diploma in Tourism / Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description:

Company Description

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Description

Primary Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Mercure Chennai Sriperumbudur.
• Responsible for Reception, Concierge operations, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

• Adhere to the Standard Operating Procedures & policies.
• Check outstanding of in-house guests on a daily basis.
• To check whether the following records are kept in order and up to date.
• “C” forms
• Reception / Information Log Book
• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Conduct briefing for all associate team members.

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1-2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

• Strong leadership, interpersonal and training skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder