Domestic Travel Consultant

Dewan Holidays; Delhi; Sur place; INR 250 000 - 420 000; Plein temps

Résumé du poste

The Domestic Travel Consultant is a full-time, on-site role in Delhi, India. You will advise clients on domestic travel options, create customized itineraries, and manage end-to-end arrangements within India, including transport, accommodation, and sightseeing.

Daily tasks include responding to inquiries, maintaining reservations, and coordinating with vendors and internal teams to deliver seamless experiences for corporate and leisure travel.

Qualifications

• Experience advising clients on domestic travel and designing itineraries.
• Ability to manage bookings for transport, accommodation and sightseeing.
• Strong customer service skills and client-focused approach.
• Experience in a travel agency or tour operator, preferably domestic Indian travel.

Responsabilités

• Advise clients on domestic travel options and design customized itineraries.
• Handle bookings for transport, accommodation and sightseeing with accuracy and timeliness.
• Coordinate with vendors and internal teams to deliver seamless travel experiences.
• Respond to customer inquiries and provide destination information.
• Maintain up-to-date knowledge of domestic travel trends, offers, and regulations.

Connaissances

Travel consulting

Travel management

Travel arrangements

Reservations

Customer service

Communication

Interpersonal skills

Attention to detail

Team collaboration

Formation

Degree or diploma in Travel & Tourism, Hospitality

Outils

Reservation systems

Description du poste

Company Description

Dewan Holidays, part of Dewan Travels Pvt. Ltd., is a nationally recognized, full-service, IATA-accredited travel agency and one of India's largest tour operators. Approved by the Ministry of Tourism, Government of India, and a member of the Travel Agents Association of India, the company has built its reputation on delivering high-quality services at competitive prices. Dewan Holidays specializes in corporate travel and MICE (Meetings, Incentives, Conferences, and Exhibitions) for both domestic and international destinations, including large-scale events such as chartering Star Cruise Libra for 1,000 travelers. The organization is known for customized travel packages that cater to individual preferences, supported by trained professionals who ensure comfort and convenience throughout each trip. A young and energetic team focuses on providing professional, personalized service while consistently exceeding customer expectations.

Role Description

The Domestic Travel Consultant is a full-time, on-site role based in Delhi, India. This role involves advising clients on domestic travel options, creating customized itineraries, and managing end-to-end travel arrangements within India. The consultant will handle bookings for transportation, accommodation, and sightseeing, ensure accurate and timely reservations, and coordinate with vendors and internal teams to deliver seamless travel experiences. Daily responsibilities include responding to customer inquiries, providing destination information, resolving issues before and during travel, and maintaining up-to-date knowledge of domestic travel trends, offers, and regulations. The role also requires maintaining detailed records in reservation systems, meeting service standards, and supporting corporate and leisure travel requirements as needed.

Qualifications

• Candidates should possess strong skills in Travel Consulting and Travel Management to advise clients and design effective domestic travel plans.
• Candidates should possess skills in Travel Arrangements and Reservations to handle bookings for transport, accommodation, and related services accurately and efficiently.
• Candidates should possess excellent Customer Service skills to manage inquiries, address concerns, and ensure a positive traveler experience.
• Relevant experience in a travel agency or tour operator environment, preferably in domestic Indian travel.
• Knowledge of major reservation and booking systems, and familiarity with popular Indian destinations and travel regulations.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a fast-paced, client-focused setting.
• Attention to detail, problem-solving ability, and a customer-centric approach.
• Degree or diploma in Travel & Tourism, Hospitality