Travel Operations Manager - Group Tour

EdTerra Edventures Private Limited; Delhi; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Collaborative work environment

Job summary

A leading educational travel company in Delhi seeks a Domestic Operations Manager to oversee educational journey operations. You will manage planning, costs, and a team while ensuring exceptional customer experiences and safety compliance. The ideal candidate has over 5 years in operations management, strong leadership skills, and a degree in a relevant field. Competitive compensation and growth opportunities are offered.

Qualifications

• 5+ years of experience in operations management, preferably in the travel or education sector.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

• Oversee end-to-end operational planning and execution of domestic educational tours.
• Control costs related to transportation, accommodation, food, and other logistics.
• Manage and lead the domestic operations team, including Tour Coordinators and Support Staff.
• Build and maintain strong relationships with vendors and stakeholders.
• Ensure exceptional customer experiences by addressing student and school requirements.
• Continuously improve operational processes for efficiency.

Skills

Leadership

Organizational skills

Problem-solving

Budget management

Communication

Negotiation

Education

Bachelor’s degree in Business Administration, Travel & Tourism Management, or related field

Job description

Base Pay Range

EdTerra Edventures Private Limited provides a base pay range based on your skills and experience. Contact your recruiter for more details.

Role Overview

We are hiring a Domestic Operations Manager to oversee the operational aspects of our domestic educational journeys. The ideal candidate will ensure smooth execution, cost control, and exceptional customer experiences while maintaining rigorous safety standards.

Key Responsibilities

• Journey Planning and Execution: Oversee end‑to‑end operational planning and execution of domestic educational tours. Collaborate with Product and Sales teams to align journey designs with educational objectives. Ensure adherence to safety standards and quality guidelines.
• Cost Management and Budgeting: Control costs related to transportation, accommodation, food, and other logistics. Optimize vendor negotiations to maintain budget efficiency. Monitor expenses and maintain profitability for each tour.
• Team Coordination and Leadership: Manage and lead the domestic operations team, including Tour Coordinators and Support Staff. Facilitate training and development programs to enhance team performance.
• Vendor and Stakeholder Management: Build and maintain strong relationships with vendors, partners, and other stakeholders. Ensure timely and efficient communication to resolve operational challenges.
• Customer Experience and Safety Compliance: Ensure exceptional customer experiences by addressing student and school requirements. Implement safety protocols and manage emergency situations effectively.
• Process Improvement and Reporting: Continuously improve operational processes for efficiency and effectiveness. Generate detailed reports on operational performance, budgets, and customer feedback.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Travel & Tourism Management, or a related field.
• 5+ years of experience in operations management, preferably in the travel or education sector.
• Strong leadership and team management skills.
• Excellent organizational and problem‑solving abilities.
• Proficiency in budget management and cost optimization.
• Outstanding communication and negotiation skills.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Preferred Skills

• Experience in educational travel or student tours is highly desirable.
• Familiarity with safety regulations and risk management practices.
• Knowledge of travel logistics, vendor management, and customer service.

Benefits

• Competitive compensation and growth opportunities.
• Opportunity to make a meaningful impact on student learning and growth.
• Collaborative and dynamic work environment.

Job Classification

• Seniority Level: Mid‑Senior
• Employment Type: Full‑time
• Job Function: Management and Manufacturing
• Industries: Education Administration Programs