Domain Support Specialist Ran

Ericsson; Dadri; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Ericsson is seeking a Domain Support Specialist — SRF SCM RAN to plan and own software upgrades, configuration changes and service quality activities for the RAN (2G/3G/4G) within the operations team.

The role emphasizes meeting SLA/WLA targets, post-upgrade verification, troubleshooting and ensuring safe, compliant procedures while coordinating with NOC, field engineering, RF and vendors.

Qualifications

• Bachelor’s degree in Telecommunications, Electronics, CS or related field.
• Strong understanding of 2G/3G/4G RAN technologies and BSC/eNodeB.
• Hands-on experience with RAN software upgrades and live network changes.
• Ability to troubleshoot post-upgrade issues, incl. LTE cells.
• Knowledge of KPIs and ability to interpret trends.
• Familiar with change/release management and SLAs/WLAs.
• Excellent communication; able to handle multiple priorities.
• Experience with vendor OSS tools for RAN config/monitoring.

Responsibilities

• Execute and own RAN software upgrades and configuration changes per change management.
• Prioritize workload to meet SLA/WLA objectives; manage escalations.
• Prepare upgrade plans, rollback procedures and risk assessments.
• Coordinate with NOC, field engineering, RF, software teams and vendors.
• Perform post-upgrade validation and KPI checks.
• Monitor service performance indicators and guide corrective actions.
• Maintain change logs, configuration records and documentation.
• Organize in-house training and runbooks; maintain backup plans.
• Participate in technical reviews and suggest improvements.
• Ensure safety, security and procedural compliance.

Skills

RAN technologies (2G/3G/4G)

RAN software upgrades

Troubleshooting post-upgrade issues

Change management & SLAs/WLAs

Education

Bachelor’s degree in Telecommunications/Electronics/CS or related field

Tools

Vendor OSS tools

Job description

About this opportunity

The Domain Support Specialist — SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post upgrade verification and troubleshooting.

Join our Team

About this opportunity The Domain Support Specialist — SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post upgrade verification and troubleshooting.

What you will do

• Execute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes.
• Prioritize and handle assigned work requests to meet SLA/WLA objectives; manage workload and escalations.
• Prepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution.
• Coordinate with cross functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact.
• Perform post upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells.
• Monitor key service performance indicators (e.g., accessibility, retainability, throughput, RRC success, handover metrics) and interpret results to guide corrective actions.
• Maintain accurate change logs, configuration records and documentation for all activities performed.
• Organize in house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer.
• Participate in technical reviews and recommend process or configuration improvements to enhance stability and service quality.
• Ensure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology.

The skills you bring

• Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience).
• Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB).
• Hands on experience with software upgrade processes for RAN nodes and managing configuration changes in live networks.
• Proven ability to troubleshoot post upgrade site issues, particularly LTE down site or degraded performance cases.
• Good knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems.
• Familiar with change management, release management and operational SLAs/WLAs.
• Excellent communication and coordination skills; able to work under pressure and manage multiple priorities.
• Experience with vendor tools and OSS platforms used for RAN configuration and monitoring preferred

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city

India (IN) || Noida