Domain Lead - Life Insurance

Genpact; Delhi; Hybrid; INR 4,500,000 - 6,500,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for Insurance - Life to steward end-to-end delivery for the account in India. The role requires managing operations, clients, and internal stakeholders to ensure global delivery with minimal surprises.

The candidate should drive cost and revenue goals, lead growth conversations, and coach staff for career development while ensuring compliance and process excellence.

Qualifications

• 10-12 years of Life and Annuity Insurance ops experience incl Policy Admin and Claims.
• Experience in setting up new teams and managing transitions with growth.
• Strong team handling with 150+ team members.
• Business and financial acumen; exposure to P&L management.
• Experience using AI tools in day-to-day operations.
• Proven ability to build effective client & stakeholder relationships.
• MBA graduate; analytical and problem-solving ability.
• Project management and multi-priority handling.
• Experience working with remote teams and keeping workforce engaged.

Responsibilities

• Manage overall operations for the account.
• Coordinate with clients and internal stakeholders for global delivery.
• Run zero-surprise operations and establish basic practices.
• Drive cost and revenue goals for the account.
• Lead growth conversations and present POVs to clients.
• Plan employee engagement, rewards, and recognition to mitigate attrition.
• Develop staff through leadership coaching and career planning; input on hiring.
• Monitor cluster performance and provide reviews.
• Ensure compliance with standards and minimize revenue loss.
• Innovate processes and adopt modern technologies and solutions.
• Participate in solution workshops and contribute to future state processes.

Skills

Leadership

Client management

P&L management

AI in ops

Project management

Remote teams

Growth strategy

Stakeholder mgmt

Analytics

Education

MBA preferable

ALMI/FLMI

Graduate in any stream

Tools

AI tools

Job description

Inviting applications for the role of Service Delivery Leader- Insurance- Life 3

Responsibilities

• Will be responsible for managing the overall operations for an account
• Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
• Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
• Drive cost and revenue goals
• Should be able to steer growth conversations with the clients, create POVs to be taken to the clients.
• Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
• Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
• Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
• Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
• Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
• Establish detailed process understanding to be able to understand team & clients prospective & add value
• Innovate processes to introduce modern age technologies & solutions available
• Participate in solution workshops and contribute to developing future state processes

Qualifications we seek in you!

• 10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
• Have expertise in setting up new teams and managing independent transition and growth in the account
• Should have experience in Team Handling/ people facing role. Proven track record for managing 150 +seasoned team members
• Business and Financial acumen. Should have exposure to P&L management
• Exposure to AI tools and ability to use AI in day-to-day operations
• Proven ability to build effective working relationships with clients & internal stakeholders
• Graduate in any stream (preferably MBA); Analytical and problem-solving skills
• Project Management and ability to manage multiple priorities
• Working with remote teams and keeping an engaged workforce
• Strong client management skills to be able to work as a single point of contact for the client/ leadership group
• Ability to build strong delivery team under his span
• Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
• Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
• Ability to analyze data, derive fact-based insights & recommendations to improve current state