Cluster Manager

Kotak Life; Mumbai; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

A leading life insurance provider is looking for a Cluster Head to lead a high-impact team focusing on sales to Non-Resident Indians (NRIs). This role demands excellence in advisory services, an understanding of cross-border regulations, and the achievement of ambitious sales targets. Candidates should have 8+ years in life insurance sales, with strong NRI market experience. The position requires proven leadership and the ability to manage a team effectively while navigating complex regulatory frameworks.

Qualifications

• 8 years of experience in Life Insurance Sales, with 2-3 years in the NRI segment preferred.
• Proven leadership skills with previous management experience.
• Expert understanding of Life Insurance products tailored for NRIs.
• Deep knowledge of Life Insurance products (ULIPs, Term, Savings) for NRI market.
• Strong grasp of international taxation, NRE/NRO banking and documentation for non-residents.

Responsibilities

• Drive performance of a team specialized in Life Insurance sales for NRIs.
• Act as an authority on NRI insurance requirements and regulations.
• Manage team performance to achieve sales targets while ensuring compliance.
• Complex Case Support: assist high-ticket cases with underwriting and customized solutions.
• Stakeholder Liaison: coordinate with underwriting, legal, and product teams for overseas onboarding.

Skills

Life Insurance Sales

Leadership

Regulatory Knowledge

Consultative Selling

Cultural Intelligence

Analytical Mindset

Education

Graduate

Job description

Role: Cluster Head – Life Insurance (NRI Markets)

Job Title: Chief Manager – Alternate Sales

Department: VRM

Education: Graduate

Experience: 8 years +

Job Purpose

The Team Leader will drive the performance of a high-impact team of Subject Matter Experts specializing in Life Insurance sales. This role is responsible for ensuring the team provides elite-level advisory services to Non-Resident Indians (NRIs), navigating the complexities of cross-border regulations, and achieving ambitious growth targets in the HNW/Affluent segments.

Key Responsibilities

• Strategic Team Leadership: Provide direction and coaching to a team of SMEs, ensuring they maintain deep product knowledge and master the nuances of the NRI customer journey.
• NRI Market Expertise: Act as the ultimate authority on NRI-specific insurance requirements, including FEMA regulations, tax implications (DTAA), and repatriation rules.
• Performance Management: Drive the team to achieve Monthly/Quarterly targets while maintaining the highest standards of compliance and persistence.
• Complex Case Support: Partner with SMEs to close high-ticket cases, providing tactical advice on financial underwriting and customized insurance solutions for global clients.
• Stakeholder Liaison: Collaborate with the underwriting, legal, and product teams to streamline the onboarding process for overseas clients.

Required Qualifications & Experience

• Experience: 8 years + Life Insurance Sales, with at least 2–3 years of dedicated experience in the NRI segment.
• Proven Leadership: Previous experience managing a team or acting as a mentor to senior sales professionals.
• Domain Knowledge: Expert understanding of Life Insurance products (ULIPs, Term, Savings) specifically tailored for the NRI market.
• Regulatory Savvy: Strong grasp of international taxation, NRE/NRO banking channels, and documentation requirements for non-resident applicants.
• Consultative Selling: Ability to move beyond "product pushing" to "problem-solving" for HNW individuals.
• Cultural Intelligence: High proficiency in communicating with clients across different time zones and cultural contexts (Middle East, USA, UK, SE Asia, etc.).
• Analytical Mindset: Ability to translate complex financial data into simple, persuasive value propositions.