Divisional In-charge -

GMR Group; Sonbhadra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GMR Group in Uttar Pradesh’s Sonbhadra region seeks a seasoned Field Service Engineer to oversee smart meter installation, O&M, and quality checks through outsourced agencies. You will coordinate vendors, supervise on-ground teams, and ensure project milestones are met.

The role requires ITI/Diploma in Electrical and 7–10 years total experience with at least 2 years hands-on installation experience. Strong problem solving, stakeholder management and execution focus are essential.

Qualifications

• ITI / Diploma (Electrical)
• 7 to 10 years of total experience with at least 2 years on ground technical experience in meter installation

Responsibilities

• Facilitate outsourced agencies in their identified areas of operations
• Technical Support in smart meter installation operations carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of technical issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks

Skills

Consumer engagement

O&M & troubleshooting

Stakeholder liasoning

Vendor partner management

Quality management

Execution & results

Teamwork & interpersonal influence

Problem solving

Planning & decision making

Personal effectiveness

Stakeholder focus

Networking

Capability building

Strategic orientation

Social awareness

Entrepreneurship

Education

ITI / Diploma (Electrical)

Job description

Job Purpose

To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies

ORGANISATION CHART

Circle Incharge --> Supervisors --> Reports To --> Position Title

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

• Facilitate outsourced agencies in their identified areas of operations
• Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of technical issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Supervisors, Stores Team

EDUCATION QUALIFICATIONS

ITI / Diploma (Electrical)

Relevant Experience

7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation)

COMPETENCIES

• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Execution & Results
• Teamwork & Interpersonal influence
• Problem Solving & Analytical Thinking
• Planning & Decision Making
• Personal Effectiveness
• Stakeholder Focus
• Networking
• Capability Building
• Strategic Orientation
• Social Awareness
• Entrepreneurship