Circle In Charge -

GMR Group; Sonbhadra; On-site; INR 1,200,000 - 2,800,000; Full time

Job summary

GMR Group in India is seeking a Circle Incharge to supervise outsourced agencies and pilot consumer interactions for smart meter installation and related activities. The candidate should have 7 to 10 years of experience in construction, power distribution or meter installation, with a B.Tech or Diploma in Electrical and strong vendor management, quality control and stakeholder liaison skills.

This role reports to Head-Operations.

Qualifications

• 7 to 10 years of relevant experience in construction / power distribution / meter installation.

Responsibilities

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations.
• Conduct quality checks for processes such as consumer surveys, indexing, meter installation, operations and maintenance carried out by outsourced agencies.
• Steer consumer interactions and enable quick resolutions of issues / grievances.
• Go-Live of Smart Meters.
• Quality Checks.

Skills

Regulatory compliance

Consumer engagement

Meter O&M

Vendor management

Quality management

Performance monitoring

Stakeholder liaison

Networking

Teamwork

Decision making

Problem solving

Education

B.Tech / Diploma (Electrical)

Job description

Job Purpose

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

Position Title

Reports To

Reportees

Circle Incharge
Head-Operations
Tach Team
Supervisory Team

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations

Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies

Steer consumer interactions and enable quick resolutions of issues / grievances

Go-Live of Smart Meters

as per timeline

Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Outsourced agencies, consumers

INTERNAL INTERACTIONS

Zonal Heads, Technicians, Stores Team

EDUCATION QUALIFICATIONS

B.Tech / Diploma (Electrical)

Relevant Experience

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking