Circle In Charge

GMR Power Urban Infra; Azamgarh; On-site; INR 700,000 - 1,100,000; Full time

Job summary

GMR Power Urban Infra in Azamgarh, Uttar Pradesh seeks a senior operations professional to supervise outsourced agencies for smart meter installation and related tasks. The role focuses on ensuring performance, quality checks, and timely meter go-lives, while actively engaging with consumers to resolve issues.

The candidate should have 7–10 years in construction/power distribution/meter installation and hold a B.Tech or Diploma in Electrical engineering.

Qualifications

• B.Tech / Diploma in Electrical engineering or equivalent.
• 7–10 years of experience in construction / power distribution / meter installation.
• Experience supervising outsourced agencies and managing consumer interactions.

Responsibilities

• Supervise performance of outsourced agencies and monitor adherence to phase/SOPs.
• Conduct quality checks on consumer surveys, indexing, meter installation, and maintenance by outsourced agencies.
• Steer consumer interactions and enable quick resolution of issues/grievances.
• Oversee Go-Live of Smart Meters according to project timelines.
• Perform ongoing quality checks and ensure compliance with regulatory standards.

Education

B.Tech / Diploma (Electrical)

Job description

JOB PURPOSE

To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities

ORGANISATION CHART

• Position Title
• Reports To
• Reportees
• Circle Incharge
• Head-Operations
• Tach Team
• Supervisory Team

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

• Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
• Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
• Steer consumer interactions and enable quick resolutions of issues / grievances
• Go-Live of Smart Meters as per timeline
• Quality Checks

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

• Outsourced agencies, consumers

INTERNAL INTERACTIONS

• Zonal Heads, Technicians, Stores Team

EDUCATION QUALIFICATIONS

B.Tech / Diploma (Electrical)

RELEVANT EXPERIENCE

7 to 10 years of relevant experience in construction / power distribution / meter installation

COMPETENCIES

• Regulatory Compliance (Practitioner)
• Consumer Engagement and Issue Resolution (Practitioner)
• Meter O and M and Troubleshooting (Practitioner)
• Stakeholder Liasoning (Practitioner)
• Vendor Partner Management (Practitioner)
• Quality Management (Practitioner)
• Performance Monitoring (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning Decision Making
• Execution Results
• Strategic Orientation
• Problem Solving Analytical Thinking

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