Dispute Resolution Specialist(3 Months Contract)

BolsterBiz; Delhi; Remote; INR 3,802,000 - 6,654,000; Part time

Job summary

BolsterBiz India LLP seeks a remote US customer support professional to handle disputes via scheduled video calls, following approved scripts and processes. You will maintain calm, professional interactions and keep detailed records.

Requirements include 1.5+ years in a US customer-facing voice role, excellent English, and a quiet home office with reliable internet. Rotational shifts cover nights and weekends.

Qualifications

• 1.5+ years in a US customer-facing voice role.
• Excellent spoken English with a neutral accent on video calls.
• Ability to handle sensitive conversations calmly.
• Follows script and records outcomes accurately.
• Quiet home workspace with reliable internet and backup equipment.

Responsibilities

• Conduct scheduled video calls with US customers to resolve their concerns
• Follow approved scripts and processes on every call
• Keep conversations calm, respectful, and on track, including when customers are upset
• Escalate anything outside the process to the right team
• Record call outcomes accurately and on time
• Follow all confidentiality and data-handling requirements

Skills

Customer-facing voice

English proficiency

Calm under pressure

Note-taking

Basic computer skills

Tools

Zoom

Google Workspace

MS Office

Job description

Client: US-based fintech app (cash advances and receipt-based rewards)

Employment type: Contract, 3 months

Shift: 24x7 rotational shifts aligned to US hours

Work mode: Remote (work from home)

Experience: 1.5+ years in a US customer-facing voice role

About The Role

You'll be the point of contact for the client's US customers who have raised disputes, working to resolve them over scheduled video calls, including through settlement discussions. Each call follows an approved script and process. The role needs someone calm, clear, and professional, who can handle sensitive conversations and keep accurate records.

What You'll Do

• Conduct scheduled video calls with US customers to resolve their concerns
• Follow approved scripts and processes on every call
• Keep conversations calm, respectful, and on track, including when customers are upset
• Escalate anything outside the process to the right team
• Record call outcomes accurately and on time
• Follow all confidentiality and data-handling requirements

What We're Looking For

• 1.5+ years in a customer-facing voice role with US customers
• Excellent spoken English, with a clear, neutral accent and a confident, professional manner on video calls
• Comfortable handling sensitive or tense conversations without losing composure
• Able to stick closely to a script while still sounding natural
• Accurate note-taking and basic computer skills (Zoom, Google Workspace or MS Office)
• Available for 24x7 rotational shifts, including nights and weekends
• A quiet home workspace and a stable internet connection with backup (laptop and headset will be provided)

Good to have

• Experience in disputes, claims, collections, or chargebacks
• Exposure to fintech, banking, or financial services
• Experience handling escalations or sensitive customer cases