Dispatcher - Early Morning Shifts

Terratranz Transport (OPC) Private Limited; Punjab; On-site; INR 150,000 - 300,000; Full time

Job summary

TerraTranz Transport (OPC) Private Limited is seeking a Dispatcher to build and maintain strong relationships with drivers to coordinate loads and ensure timely service. The role involves answering calls, tracking fleet performance, and coordinating with internal teams and customs brokers.

You will monitor evening logistics, prioritize urgent calls, and supervise field unit routes to optimize daily schedules while maintaining high service levels for customers.

Qualifications

• Good verbal and written English communication skills.
• TMW knowledge will be an asset.
• Minimum of 6 months of experience in a dispatch or planning role preferred.
• Minimum of 1 year of customer service experience/International BPO process would be an asset.
• Analytical and critical thinking skills.
• Strong problem-solving skills.
• Proven team player with ability to align position goals with corporate strategic goals.

Responsibilities

• Answer emergency and non-emergency calls and document important information.
• Track and trace fleet for on-time service to clients, and report for any discrepancies.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Communicate with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements.
• Communicate any delays or potential service failures in a timely manner to impacted operation team members, Customer Service Representative, as well as the Operations Managers.
• Handling all driver related satellite messages or calls within assigned and overflow queues.
• Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.
• Preparing customs clearance paperwork and ensuring it has been submitted the customs broker.
• Following up with customs brokers to ensure clearances are completed in a timely manner.
• Arranging and booking in repairs for in transit truck breakdowns

Skills

English communication

Dispatch knowledge

Customer service

Analytical thinking

Problem solving

Team player

TMW knowledge

Critical thinking

Tools

TMW

Job description

T he Dispatcher is responsible for building and maintaining strong business relationships with multiple drivers to seamlessly coordinate them to successfully service customer loads. Monitor logistic transactions in the evening while communicating effectively and efficiently both internally and externally to achieve high levels of service.

What you'll do

• Answer emergency and non-emergency calls and document important information.
• Track and trace fleet for on-time service to clients, and report for any discrepancies
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements.
• Communicate any delays or potential service failures in a timely manner to impacted operation team members, Customer Service Representative, as well as the Operations Managers.
• Handling all driver related satellite messages or calls within assigned and overflow queues.
• Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.
• Preparing customs clearance paperwork and ensuring it has been submitted the customs broker.
• Following up with customs brokers to ensure clearances are completed in a timely manner.
• Arranging and booking in repairs for in transit truck breakdowns

Qualifications

• Good verbal and written English communication skills
• TMW knowledge will be an asset.
• Minimum of 6 months of experience in a dispatch or planning role preferred.
• Minimum of 1 year of customer service experience/International BPO process would be an asset.
• Analytical and critical thinking skills
• Strong problem-solving skills.
• Proven team player with ability to align position goals with corporate strategic goals.

Building a Fair and Inclusive Hiring Process

Every application matter to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly — but know that your interest in Triple Eight doesn't go unnoticed.

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need — nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support — handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that — use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us — interviews, assessments, case studies, technical evaluations — we want to see you : your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

About TerraTranz Transport (OPC) Private Limited

TerraTranz Transport (OPC) Private Limited is a sister company of Triple Eight Transport Inc., a trusted Canadian asset-based transportation provider established in 2006. Together, we support transportation and logistics operations across Western Canada and the Western United States, with a shared commitment to operational excellence, innovation, and exceptional customer service.

At TerraTranz, we believe great people drive great results. Our team in India plays an important role in supporting business operations, driving efficiency, and contributing to the continued growth and success of our organization.

We are committed to building a workplace where employees are encouraged to take ownership, share ideas, develop their skills, and grow their careers. We value collaboration, accountability, continuous improvement, and a mindset of always striving to do better.

Join TerraTranz, and you're not just taking a job — you're becoming part of a team that works hard, supports one another, and makes a meaningful impact across our business.

If you're looking for an opportunity to contribute, grow, and build a rewarding career, we'd love to hear from you.