Key Accounts Manager

Toll Group; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Toll Group in India is seeking a leadership role to oversee a logistics and embellishment operation, ensuring high-quality service and customer satisfaction while driving profitable, compliant operations. The role involves staff management, KPI tracking, and adherence to SOPs across warehouse activities.

The position emphasizes safety, process improvement, and collaboration with customers and internal teams to deliver reliable logistics solutions. Pre-employment checks apply.

Responsibilities

• Lead, direct and manage a logistics and Embellishment operation to ensure staff deliver high-quality service and customer satisfaction; achieve profitable, cost-efficient operations in compliance with policies, ISO standards, GDP and regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
• Manage periodic Monthly Management reviews for each client.
• Adherence to customer's SOP - ensure SOPs are followed by warehouse.
• Ensure SLA are met and actions to meet KPIs as agreed.
• Safely and quality assurance - ensure safe working practices and environment within the shift.
• Participate in Toll/Customer quality compliance and initiatives e.g. ISO accreditation/GxP Standards.
• Utilize effective communication or negotiation skills to resolve critical issues affecting the customer, staff, or senior management.
• Maintain performance statistics and accurate record-keeping of all operational documents.
• Plan and monitor daily staffing schedules to ensure adequate staffing levels.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring all equipment is safe.
• Utilize superior communications skills to motivate staff and develop relationships with peers, executives, and clients.
• Train and certify new employees on all performance standards.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

• Lead, direct and manage a logistics and Embellishment operation to ensure that the staff executes on delivering consistent high-quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, GDP compliance and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
• Manage periodic Monthly Management reviews for each client.
• Adherence to customer's SOP - Ensure that the SOPs are being followed and adhered to by warehouse.
• Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed
• Safely and Quality Assurance - Ensure safe working practices and environment within the shift.
• Participate in Toll/Customer quality compliance and initiatives e.g. ISO accreditation/GxP Standards.
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives, and clients.
• Train and certify new employees on all performance standards.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.