Director

R1 RCM

Chennai District

On-site

INR 900,000 - 1,500,000

Full time

8 days ago

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Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM in Chennai is seeking a Director (Backend Operations) to lead end-to-end RCM functions, reporting to the Senior Director. The role oversees DR and non-DR teams and ensures alignment with organizational goals.

You will set performance standards, coach teams, manage client relationships, and drive process improvements to enhance efficiency and service quality. This work-from-office role requires handling a large delivery span across multiple clients, with a 6 pm to 3 am shift and

Qualifications

Experience leading large DR and non-DR teams.
Experience with P&L oversight and budget discipline.
Strong client relationship management and communication skills.
Ability to drive process improvements in complex workflows.

Responsibilities

Responsible for a span in the range of 800 FTEs.
P&L Management by keeping close watch on LLR.
Client relationship management and upselling to expand scope.
Identify and lead high-impact projects within the business.
Manage delivery of client expectations outlined in the SOW.
Oversee day-to-day operations for multiple clients/sites.
Ensure KRAs & SLAs are met and coaching is provided.

Skills

Leadership

P&L Management

Client Relationship Management

Strategic Projects

Revenue Cycle Management

Team Coaching

Job description

Job Description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration. With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Designation: Director (Backend Operations)

Reports to (level of category): Senior Director

Mode of Work: Work from office

Shift Timing: 6 pm to 3 am

Job Location: Chennai

Driving Company Values & Vision

As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization.

Leadership/Coaching

Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams.

Career Development/Performance & Dialogue

Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development.

Continuous Improvement

Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM.

Knowledge Leadership –

Candidate is expected to provide knowledge leadership by displaying a high degree of domain expertise in end to end RCM functions.

As Director, Candidate Is Responsible For

Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business
P&L Management by keeping close watch on LLR
Client relationship management
Upselling capabilities and performance to add further business & scope of work
Identify and lead projects of high impact within the business
Manage delivery of client’s expectations outlined in the scope of work SOW.
Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.
Other duties as outlined by leadership

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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