Director – Risk Consulting | India Delivery & GCC Growth

Genpact; Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Genpact India seeks an experienced, commercially driven Director to lead Risk Consulting delivery operations across multiple banking and financial services engagements. You will drive governance, delivery excellence and client satisfaction while strengthening leadership capabilities and expanding our footprint in India’s GCC ecosystem.

The role emphasizes strategic client management, profitable delivery, and scalable delivery models, with a focus on risk, regulatory reporting and data governance

Qualifications

• Extensive consulting or delivery leadership experience in banking/fi nancial services.
• Strong track record managing multi-client portfolios and India-based delivery teams.
• Proven ability to grow accounts and originate opportunities with GCCs.

Responsibilities

• Lead India-based delivery across banking & financial services clients, ensuring delivery excellence.
• Governance of programs, client commitments and escalation management.
• Drive productivity, standardisation and continuous improvement across accounts.
• Own delivery financial performance including revenue, margins and cost control.
• Build senior relationships with GCC leaders and key stakeholders.

Skills

Delivery leadership

Banking & financial services

Risk management

Stakeholder management

P&L / profitability

Job description

We are seeking an experienced and commercially driven Director to lead our India-based Risk Consulting delivery operations while playing a pivotal role in expanding our footprint across Global Capability Centres (GCCs) in India.

The successful candidate will be responsible for managing delivery across a multi-client consulting portfolio, ensuring operational excellence, driving profitability, strengthening leadership capabilities and identifying opportunities for business growth.

The role requires a combination of strong delivery leadership, banking and financial services domain expertise, senior stakeholder management and an established professional network within India's GCC ecosystem.

Key Responsibilities

1. India Delivery Leadership & Governance

• Lead India-based delivery across multiple banking and financial services clients, covering Risk Consulting, Regulatory Reporting, Governance and Transformation engagements.
• Own delivery performance, service quality, operational governance, client commitments and escalation management.
• Establish effective governance across programme leads, engagement managers and delivery teams.
• Drive standardisation, productivity, delivery excellence and continuous improvement across accounts.
• Maintain oversight of delivery financials, resource utilisation, staffing and operational risks.

2. GCC Business Development & Market Expansion

• Develop and execute a GCC growth strategy targeting global banks and financial services institutions with established or expanding operations in India.
• Leverage existing relationships with GCC heads, risk leaders, operations executives and transformation stakeholders to originate new opportunities.
• Establish senior-level relationships with decision-makers across banking GCCs.
• Identify opportunities in regulatory reporting, risk management, controls, compliance, data governance and transformation.
• Partner with global account leaders and business development teams to convert opportunities into sustainable engagements.
• Support client pitches, proposals, solution development, commercials and contract negotiations.
• Own operational financial performance for the assigned India delivery portfolio, including revenue delivery, margins, cost management and productivity.
• Support revenue forecasting, profitability improvement, resource planning and demand management.
• Identify opportunities for account expansion, cross-selling and additional services.
• Ensure delivery commitments align with commercial expectations and contracted service levels.

4. Strategic Client & Stakeholder Management

• Act as a senior India-based delivery and relationship contact for key banking clients.
• Build trusted relationships with client leadership, GCC executives and internal global account teams.
• Lead operational reviews, executive governance meetings and critical escalations.
• Support global leadership in strengthening client satisfaction, retention and long-term account growth.

5. Talent, Capability & Practice Development

• Lead and develop a high-performing organisation of engagement managers, programme managers, business analysts and risk specialists.
• Build scalable capabilities across regulatory reporting, risk transformation, controls, data management and emerging technology solutions.
• Drive hiring, workforce planning, leadership development, retention and succession planning.
• Develop specialist talent pools and delivery models aligned to future client requirements.
• Identify and implement opportunities for AI, automation and digital transformation across risk and regulatory operations.
• Develop reusable delivery accelerators, methodologies, solution assets and operating frameworks.
• Collaborate with technology and innovation teams to develop differentiated solutions for financial services clients.
• Improve productivity and client outcomes through automation and delivery transformation.

Candidate Profile

Experience

• Strong experience in banking, financial services consulting, risk management or large-scale delivery leadership.
• Demonstrated experience leading multi-client portfolios and large India-based delivery teams.
• Strong understanding of banking GCC operating models and the Indian financial services ecosystem.
• Established relationships with senior stakeholders in leading banking or financial services GCCs.
• Proven success in growing accounts, originating opportunities or supporting significant consulting business development.
• Experience managing delivery financials, operational performance and senior-level client relationships.

Domain Expertise

Strong experience in one or more of the following areas:

• Regulatory Reporting – Transaction Reporting, Prudential Reporting or Regulatory Operations.
• Enterprise Risk Management, Operational Risk and Controls.
• Regulatory Change, Compliance and Governance.
• Risk Data Management, Data Quality and BCBS 239.
• Banking Operations Transformation and Technology-enabled Change.
• Strong commercial acumen with the ability to balance revenue growth and delivery profitability.
• Excellent C-suite and senior executive communication skills.
• Ability to independently manage complex delivery portfolios and critical escalations.
• Strong leadership, people development and cross-functional collaboration.
• Entrepreneurial mindset with a proven ability to identify and convert growth opportunities.