Director - Process Excellence & Transformation

Fresenius Medical Care; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model

Private medical care

Life Insurance

International travel insurance

Benefits System points

Language courses reimbursement

Studies reimbursement

Work abroad possibility

Recommendation programme

Holiday allowance

Childcare refund

Glasses reimbursement

Gifts and team events

Job summary

Fresenius Medical Care in Bengaluru seeks a senior leader for Director – Process Excellence & Transformation, with a primary focus on Travel & Expense and Corporate Card Administration.

The role leads cross-functional transformation programs, drives adoption of digital tools, ensures value realization, and aligns with Finance, IT, HR and business units for sustainable improvements.

Qualifications

• 10+ years in global process transformation or related ops domains.
• Proven leadership of enterprise-wide transformation programs including design, implementation, stabilization, and adoption.
• Strong background in Travel & Expense (T&E) and/or Corporate Card processes.
• Cross-functional program leadership with Finance, IT, HR, Procurement and GBS.
• Fluent English (C1/C2) with excellent stakeholder management.

Responsibilities

• Lead enterprise transformation initiatives focusing on Travel Expense and Corporate Card processes.
• Translate priorities into structured programs, roadmaps and value delivery plans.
• Drive improvements in operational efficiency, compliance, cost transparency and user experience.
• Own business implementation of new tools, processes, and operating models.
• Establish governance, delivery frameworks and value tracking.

Skills

Transformation leadership

Stakeholder management

Digital enablement

Automation tools

T&E/Cards domain

Program governance

Global/enterprise programs

English communication

Education

Bachelor's or Master's in Business/Finance/Tech

Lean/Six Sigma/PMP/Agile certs

Tools

SAP

Concur

Workday

Coupa

ERP systems

Job description

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

The Director – Process Excellence & Transformation is a senior leadership role responsible for driving strategic transformation and business implementation initiatives, with a primary focus on Travel & Expense (T&E) and Corporate Card Administration processes.

The role serves as a transformation leader and business implementation lead, ensuring that strategic priorities and process improvements are successfully translated into implemented solutions, scalable operating models, and measurable business outcomes.

Working closely with Global Process Owners, Process Experts, Finance, IT, Global Business Services, and external ecosystem partners, the Director leads cross-functional transformation programs that modernize the Travel Expense & Corp Card ecosystem, improve compliance and cost transparency, and enhance the employee experience.

The position combines transformation program leadership, business implementation ownership, and stakeholder alignment, ensuring that transformation initiatives are not only designed but successfully deployed and embedded into business operations.

Main tasks:

Strategic Transformation Leadership

• Lead enterprise transformation initiatives with primary focus on Travel Expense and Corporate Card Administration processes.
• Translate business priorities into structured transformation programs, implementation roadmaps, and value delivery plans.
• Drive initiatives that improve operational efficiency, compliance, cost transparency, and user experience.

Program Leadership & Business Implementation

• Act as program lead for complex cross-functional transformation initiatives, ensuring delivery from concept through implementation and stabilization.
• Own the business implementation of transformation initiatives, ensuring that new tools, processes, and operating models are effectively deployed across the organization.
• Establish program governance, delivery frameworks, and value tracking mechanisms.
• Coordinate execution across Finance, HR, IT, shared services, and business units to ensure successful rollout and adoption.

Travel Expense Ecosystem Transformation

• Drive transformation initiatives across the Travel Expense and Corporate Card ecosystem, including expense management platforms, travel providers, and card programs.
• Support modernization of the T&E operating environment to improve transparency, policy adherence, and operational efficiency.
• Coordinate cross-functional initiatives that enhance the end-to-end expense management and reimbursement experience.

Digital Enablement & Operational Adoption

• Partner with technology teams to implement digital solutions and automation capabilities supporting T&E transformation.
• Support adoption of workflow automation, analytics capabilities, and digital expense management tools.
• Ensure digital initiatives are successfully embedded into operational processes and deliver measurable business value.

Stakeholder Leadership & Governance

• Serve as a trusted advisor to senior leadership on transformation initiatives and operational improvements.
• Lead program governance forums and transformation steering committees.
• Build alignment across global, regional, and functional stakeholders to support successful transformation delivery.

Change Leadership & Adoption

• Lead organizational change and business readiness efforts supporting transformation initiatives.
• Ensure successful deployment, adoption, and stabilization of new processes and systems.
• Foster a culture of continuous improvement, accountability, and process excellence.

Qualifications & Experience:

• 10+ years of experience in global process transformation, Finance Operations, Global Business Services, Shared Services, or relevant cross‑functional operational domains.
• Proven experience leading global, enterprise‑wide transformation programs (not only transitions), including design, implementation, stabilization, and adoption of new operating models, technologies, and governance frameworks.
• Strong background in Travel & Expense (T&E) and/or Corporate Card processes — experience working with T&E systems, compliance frameworks, policy governance, or expense management transformations is highly preferred.
• Demonstrated ability to lead complex cross‑functional programs involving Finance, IT, HR, Procurement, GBS, and external partners.
• Fluency in English (C1/C2) with excellent communication and stakeholder‑management skills; ability to influence senior leadership and drive alignment across global teams.
• Hands‑on experience with digital enablement and automation solutions (workflow tools, analytics platforms, ERP / expense management systems such as SAP, Concur, Workday, Coupa, Amex/Citi card programs, etc.).
• Strong experience in program governance, value tracking, performance measurement, and benefits realization.
• Proven track record in change leadership, including global adoption planning, organizational readiness, and embedding new ways of working.
• Ability to work in a highly matrixed, multinational environment and drive problem‑solving across competing priorities.
• Bachelor's or Master’s degree in Business, Finance, Technology, Engineering, or a related field; certifications in Lean, Six Sigma, PMP, Agile, or similar disciplines are an advantage.

Our offer:

• Flexible working hours (start between 6:30 a.m. -10 a.m.)
• Hybrid working mode (min. 1 day per week in the office)
• Private medical care in LuxMed,
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to 30 days/ year)
• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to 1000 PLN / year)
• Childcare refund (up to 1200 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (1st year anniversary gift)
• Office team building activities and events

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.