Director of Product Development

MobiKwik; Gurugram District; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

MobiKwik seeks a senior product leader to turn Zaakpay into a category-defining payments business within 1-2 years. You will own Zaakpays portfolio including gateway, checkout, merchant onboarding, risk, analytics, APIs, and more, guiding the team to ship high-impact features while maintaining quality and velocity.

You will define the why and what, coach the team on how, and partner with leadership to drive product-led growth, balance speed with compliance, and architect a scalable roadmap

Qualifications

• Must-Haves 1218 years of overall experience with at least 68 years in product.

Responsibilities

• Own the Product Vision & Strategy
• Define a clear, defensible 2-year product vision for Zaakpay and why
• Lead the end-to-end product portfolio including gateway, checkout, onboarding, risk, analytics, APIs and developer tools
• Drive dramatic improvement in payment success rates, latency, and uptime

Job description

This is a build-the-company role. The opportunity is to turn this relatively early-stage platform into a category-defining payments business within the next 1-2 years. You will own Zaakpays ( Sister Concern) entire product portfolio core gateway, checkout, developer tools, merchant dashboard, risk engine, value-added services, and everything in between. You will operate across multiple time horizons simultaneously fixing what is broken today, shipping what matters this quarter, and architecting where Zaakpay needs to be in two years. You will be the person who defines the why and the what, coaches the team to figure out the how, and holds the bar on quality and velocity of output. Requires founder-level ownership: present to the leadership one hour, debug a payment flow the next.

What You Will Do

• Own the Product Vision & Strategy
• Conduct a rigorous assessment of Zaakpays current product, tech stack, competitive positioning, and merchant value proposition
• Define a clear, defensible 2-year product vision for Zaakpay what we will be, what we will not be, and why
• Build a multi-horizon product strategy: immediate fixes, near-term bets, medium-term platform plays, and long-term moats
• Identify and articulate the next big thing for Zaakpay
• Track and synthesize competitive intelligence across industry stalwarts and emerging players to inform positioning and differentiation
• Lead the Product Portfolio
• Own the end-to-end product portfolio including core payment gateway, checkout experience, merchant onboarding, settlement & reconciliation, risk & fraud management, merchant dashboard & analytics, developer tools (APIs, SDKs, plugins), payment links, QR payments, recurring/subscription billing, and value-added services
• Drive dramatic improvement in payment success rates, latency, and uptime the table-stakes metrics that determine merchant retention and growth
• Maximize transaction approval rates by improving intelligent routing algorithms and issuer-level optimizations
• Lead the charge on frictionless checkout by leveraging emerging tech and drive adoption of cutting-edge payment innovations
• Own the compliance and regulatory product surface RBI PA/PG guidelines and audits, data localization, tokenization mandates, KYC/e-KYC flows for merchant onboarding, and CERT-In security audit readiness
• Build merchant self-serve tools, real-time analytics dashboards, and dispute management capabilities that reducedependency on ops and support teams
• Build a High-Performing Product Team
• Directly manage and develop a product team with a mandate to grow the team as the business scales
• Conduct an honest assessment of current team capabilities, identify gaps, and put in place a plan to either coach up or hire up
• Establish product management rigor consistent use of PRDs, data-backed prioritization, sprint discipline, clear acceptance criteria, and ruthless scope management
• Create a culture of ownership, speed, and craftsmanship within the product team where shipping fast and shipping well are not in conflict
• Be deeply hands-on: review PRDs line by line, challenge assumptions, sit in on tech design reviews, and personally ensure quality standards are met before every release
• Drive Technical Depth & Innovation
• Maintain a deep, current understanding of payments technology card network protocols(Visa/Mastercard/RuPay), UPI architecture (NPCI, PSP/TSP models), 3DS 2.0 authentication, network tokenization, device binding, EMV specifications, and PCI DSS compliance
• Stay ahead of where the industry is heading on-device authentication via FIDO2/passkeys, RBIs push for alternative authentication mechanisms, CBDC (e-Rupee) integration, Account Aggregator-enabled checkout, AI-native fraud scoring, real-time risk decisioning, and agentic commerce where AI agents initiate payments on behalf of users
• Have a natural curiosity and point of view on emerging global payments and what India can learn from it
• Partner closely with the engineering team to make sound build-vs-buy decisions, evaluate third-party integrations(acquirers, card networks, fraud vendors), and ensure the tech architecture can support 10x volume growth
• Operate as a Business Leader
• Own and drive product-led growth metrics: GMV, transaction success rates, merchant activation and retention, net take rate, time-to-integration, and developer NPS
• Collaborate with Sales, BD, and Account Management to understand merchant pain points, win competitive deals, and support strategic enterprise accounts
• Present the product vision, strategy, and progress to MobiKwik Leadership with clarity, conviction, and data
• Work across functions (engineering, design, data, compliance, ops, finance) to ensure product decisions are commercially sound and operationally executable
• Bring a P & L mindset understand unit economics of payment processing, MDR structures, interchange dynamics, and how product decisions impact revenue and margins

What We Are Looking For

• Must-Haves 1218 years of overall experience with at least 68 years in product