Director of Administration

Publicis Groupe; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Publicis Groupe in India seeks a North Head (Office Administration) to oversee workplace experiences and admin services across the region. The role focuses on standardising processes, driving governance, and ensuring high-quality employee and client experiences.

You will lead SSC-driven operations, manage stakeholder relationships, and drive efficiency, safety, and compliance across multiple locations within the West region.

Qualifications

• Strong expertise in workplace experience and administration excellence frameworks.
• Ability to standardize and scale processes across locations/brands.
• Exceptional stakeholder management and influencing skills.
• High attention to detail with a governance mindset.
• Experience driving employee engagement and culture initiatives.
• Strong communication and leadership presence.

Responsibilities

• Office uptime and operational readiness across all West region offices.
• Adherence to standardized workplace and administration operating models across locations.
• Percentage of SSC tickets closed within agreed SLA (critical vs BAU).
• Accuracy and completeness of service requests raised to SSC (right scope, right data, first time).
• Average turnaround time (TAT) for issue resolution through SSC.
• Effectiveness of dashboards, MIS and performance reporting shared with leadership.
• Reduction in escalations to business leadership related to admin/workplace matters.
• Compliance adherence across locations for safety, hygiene, and statutory requirements.

Skills

Workplace experience

Administration leadership

Stakeholder management

Process standardization

Quality governance

Employee engagement

Job description

OVERVIEW OF PUBLICIS GROUPE

Publicis Groupe is a global leader in communication, founded in 1926. Positioned at every step of the value chain, from consulting to execution, Publicis Groupe combines marketing transformation with digital business transformation. Publicis Groupe is a privileged partner in its clients transformation to enhance personalization at scale. The Groupe relies on several areas of expertise concentrated within four primary activities: Communication, Media, Data and Technology. Through a unified and fluid organization, our clients enjoy facilitated access to its expertise in every market. We have more than 200 capabilities globally including creative, media, digital, tech, data, commerce, content, health, B2B, experiential, OOH, Design, production and more.

Publicis Groupe South Asia is an integral part of Publicis Groupe. With operations in India and Sri Lanka, we have 4000+ employees. We have presence across 9 agency brands and multiple specialist units across Data, Commerce, Content, Production, Health, B2B, Experiential/Shopper marketing amongst others. Between the various company brands and practices there are 700+ clients. The company brands include Leo, Performics, Publicis, Digitas, Saatchi, Starcom, Indigo Consulting, MSL, Zenith, and BBH. In addition, we have set up large outsourcing hubs catering to Media-tech and production for global clients.

ROLE OVERVIEW

The North Head (Office Administration) owns workplace and administration outcomes across the region, governing service delivery and employee experience through the Shared Services Centre (SSC), without direct vendor or landlord engagement.

KEY RESPONSIBILITIES

• Office uptime and operational readiness across all West region offices
• Adherence to standardized workplace and administration operating models across locations
• Percentage of SSC tickets closed within agreed SLA (critical vs BAU)
• Accuracy and completeness of service requests raised to SSC (right scope, right data, first time)
• Average turnaround time (TAT) for issue resolution through SSC
• Effectiveness of dashboards, MIS and performance reporting shared with leadership
• Number of systemic issues root-caused and permanently resolved through SSC governance forums
• Reduction in repeat admin and workplace service failures across locations
• Reduction in escalations to business leadership related to admin/workplace matters
• Employee satisfaction score for administration and workplace services across the region
• Client visit readiness score with zero escalations during key client and leadership visits
• Compliance adherence across locations for safety, hygiene, and statutory requirements
• Effectiveness of coordination with SSC during high-impact activities (events, offsites, changes, closures)
• Oversight and adherence assurance for travel, events, offsites, client visits, and global visitor processes

DESIRED SKILLS AND EXPERIENCE

• Strong expertise in workplace experience and administration excellence frameworks
• Ability to standardize and scale processes across multiple locations/brands
• Exceptional stakeholder management and influencing skills
• High attention to detail with a strong quality and governance mindset
• Experience in driving employee engagement and culture initiatives
• Strong communication and leadership presence