Director of Account Management

91HR; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Employee Stock Options

Open door policy

Generous Parental Leave

Documented Equal Pay Policy

Work Autonomy

Employee Life Skill Training Program

Company Outings

Paid time off

Job summary

A technology-focused company is looking for a Director of Account Management to lead its customer success and account management efforts. This role involves managing P&L for key clients, strategizing cross-sell and up-sell opportunities, and fostering strong relationships with enterprise customers. Ideal candidates will have extensive account management experience and a strong track record in B2B/SaaS environments.

Qualifications

• 8+ years of Account management/Sales experience.
• Minimum 4+ years of managerial experience.
• Proven ability to manage, mentor and lead a team of account managers.

Responsibilities

• Own the entire PnL of existing customers.
• Lead a team of account managers and ensure competency.
• Drive customer success for enterprise clients and foster strong relationships.

Skills

Account Management

Sales

Customer Success

Team Leadership

Consultative Selling

Job description

2 days ago Be among the first 25 applicants

In this role, you will be part of our senior leadership team in our business development function and will report directly to the founders. The Head of Account Management team will own the entire PnL of our existing customers with the help of a team of Account Managers, who will be based in different parts of the country. You will be a key contributor to achieving the company's near-term and long-term objectives by providing technology consulting and delivering value to our customers. You will be responsible for customer relationships with our enterprise customers and customer retention along with other areas which fall under the customer success and account management portfolio.

Responsibilities :

● Strategize and grow the overall portfolio by driving cross-sell/up-sell across companies diverse product portfolio.

● Lead a team of account managers, understanding their training requirements, providing feedback and ensuring they reach competent levels.

● Building a strong relationship with critical/top clients and key personnel (CXOs) within customer companies.

● Design and build customer success strategy to create a strong and loyal customer base and ensure the company's growth.

● Help foster company-wide culture of customer success.

● Drive strategic discussions in terms of identifying new areas of opportunity and vision for the team .

● Be passionate about customer success through continuous value engineering and operational delight.

● Create ROI and value proposition to customers for continued renewal of contracts and business growth.

● Own company's account renewal framework and be responsible to exceed targets through continuous adoption and value tracking for customers.

● P&L management of the company's portfolio customers.

● Communicate effectively and build good relationships with decision makers at every level, whereby they trust and value your opinions, seek advice on their business, technology and operations issues.

● Open up new buyers and new avenues of revenue generation within the customer's organization by mining new contacts and taking up discussions.

● Conduct QBR, understand challenges, ensure CSAT and in partnership with delivery managers and technical teams ensure that there are no hiccups in the relationship.

● Support and develop direct reportees through coaching and mentoring.

● Responsible for working with other department heads and setting goals for the team.

Key Requirements :

● 8+ years of Account management/Sales experience.

● Minimum 4+ years of managerial experience.

● Proven ability to manage, mentor and lead a team of high-performing account managers and executives.

● B2B/SaaS experience with knowledge of logistics and supply chain is preferred.

● Proven and successful track record in establishing strong and long-term consumer relationships, being able to retain the highest-value relationships.

● Experience with longer sales cycles, and multi-contact, value-based, consultative selling is a plus.

● Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment.

● Motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business.

● Employee Stock Options -Take a slice of the pie and grow with us

● Open door policy - No to cubicles. Yes to the Open door policy.

● Generous Parental Leave - Cause work comes second sometimes

● Documented Equal Pay Policy - Since we’re in 2025

● Work Autonomy - Enjoy complete ownership over your work

● Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.

● Company Outings - Unwind with teammates. Work can wait.

● Paid time off - Because your well-being is our priority

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Transportation, Logistics, Supply Chain and Storage, Software Development, and IT Services and IT Consulting

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