Director, IT Operations

Quickbase; Bengaluru; On-site; INR 7,000,000 - 11,000,000; Full time

Benefits offered by this job

Modern Health Group Medical Insurance

Night Shift Allowance

Hybrid Work Allowance

Mobile and Internet Allowance

Meal Benefit

Office Transportation

On-Call Weekend Allowance

Weekend Working Allowance

Employee Referral Bonus

Job summary

Quickbase in Bengaluru is seeking a Director of IT Operations to lead strategy, delivery, and continual improvement of internal technology services for a global SaaS company.

You will own employee technology experience, service management, infrastructure, cloud, networking, and portfolio governance, partnering with security leadership on controls and responsible AI, while guiding major incidents and architecture reviews.

Qualifications

• Bachelor’s degree in IT, CS, engineering, business or related field.
• 10–12 years of progressive IT experience.
• Experience leading managers or multidisciplinary technical teams.
• Experience with IT strategy, service management, and portfolio governance.

Responsibilities

• Lead strategy, delivery, and improvement of internal IT services for a global SaaS company.
• Partner with CISO on cybersecurity, controls, audits, and incident response.
• Review architecture/configurations and lead major incidents.
• Develop a capable service organization and governance for budgets, vendors, and licensing.
• Drive responsible AI governance and data safeguards across services.

Skills

Strategic thinking

Executive communication

Stakeholder management

People leadership

Cybersecurity

Data governance

Responsible AI

Budgeting

Vendor management

Education

Bachelor’s degree in information technology, computer science, engineering, business

Tools

Microsoft 365

Entra ID

Azure

Workday

Jira

Netskope

SentinelOne

ChatGPT

Claude

Job description

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we're building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We're a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Title: Director, IT Operations Reporting to: VP, CISO Location: Bangalore Department: Information Technology

Position Summary The Director of Information Technology leads the strategy, delivery, and improvement of internal technology services for a global SaaS company. The role covers employee technology experience, service management, infrastructure, cloud, networking, identity, selected business applications, portfolio governance, vendors and licensing, and business continuity and disaster recovery. This is a strategic player-coach role that develops a capable service organization while remaining able to lead major incidents, review architecture and configurations, diagnose complex issues, and perform targeted technical work. The Director partners with the CISO and other leaders on cybersecurity, compliance, data governance, and responsible AI. Security, privacy, resilience, data protection, and responsible AI are expected considerations in every service, project, purchase, and operational decision. The role supports corporate IT and does not own the customer-facing SaaS production platform.

Key Outcomes

• Higher stakeholder confidence and satisfaction through clear service ownership, performance measures, and executive communication.
• More stable, measurable IT services with fewer high-impact recurring incidents.
• An approved, business-aligned IT strategy and roadmap covering architecture, investment, risk, capacity, and workforce needs.
• A rationalized project and application portfolio focused on the highest-value work.
• Responsible AI adoption supported by practical governance, workforce enablement, data safeguards, and measurable value.

Qualifications

• Bachelor’s degree in information technology, computer science, engineering, business, or a related field; equivalent directly relevant experience may be substituted.
• Ten to twelve years of progressive IT experience, including at least five years leading managers or multidisciplinary technical teams.
• Broad internal IT leadership experience across service delivery, end-user technology, cloud, infrastructure, networking, identity, endpoints, collaboration, and selected enterprise applications in a distributed environment.
• Demonstrated success with IT strategy, service management, project and application portfolio governance, budgets, vendors, licensing, workforce planning, and executive communication.
• Experience partnering with security leadership on controls, risk remediation, audit support, incident response, business continuity, and disaster recovery.
• Technical depth to review architecture and configurations, diagnose complex failures, lead major incidents, and use scripting or automation without becoming the routine systems administrator.
• Practical experience with responsible AI or automation governance and enablement; M&A or major integration experience is strongly preferred.
• Leadership experience in a SaaS or technology company and familiarity with Microsoft 365, Entra ID, Azure, Workday, Jira, Netskope, SentinelOne, ChatGPT, Claude, or comparable platforms are preferred.
• Relevant ITIL, PMP, security, cloud, or AI governance certifications are helpful but not required.

Core Competencies

• Strategic thinking and business alignment; executive communication and stakeholder management; service ownership; technical judgment; people leadership and delegation; cybersecurity, risk, privacy, and resilience; responsible AI and data judgment; financial and vendor acumen; and global, cross-cultural collaboration.

Working Conditions

• Needs collaboration across United States, Bulgaria, and India time zones.
• Expected to be reachable through the company paging process for major incidents and executive escalations.
• Occasional domestic and international travel may be required.
• This description summarizes the primary responsibilities of the role and may be adjusted as business needs change.
• Reasonable accommodations may be made for qualified individuals with disabilities.

How We Think About AI

At Quickbase, we view AI as a tool to accelerate how work gets done - not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply - even if you don't meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

• Modern Health Group Medical Insurance
• Night Shift Allowance
• Hybrid Work Allowance
• Mobile and Internet Allowance
• Meal Benefit
• Office Transportation
• On-Call Weekend Allowance
• Weekend Working Allowance
• Employee Referral Bonus
• Work that makes an impact.

At Quickbase, we're on a mission to transform ordinary work into extraordinary impact - for our customers, and for ourselves. We are the leading application platform for work management, helping organizations connect people, processes, and systems in one place so they can confidently manage the work that matters most. From complex, multi-system projects to everyday workflows, Quickbase brings clarity to chaos. Our platform centralizes data, automates processes, and provides real-time visibility - enabling teams to see, connect, and control their operations from day one to done. When you join Quickbase, you become part of a global community of builders, problem-solvers, and systems thinkers. We collaborate closely, move quickly, and continuously improve how work gets done - driving measurable impact at scale.