Director, Infrastructure Services (ISM)

The Standard India; Bengaluru; Hybrid; INR 3,500,000 - 7,500,000; Full time

Benefits offered by this job

Rich benefits package

Annual incentive bonus plan

Paid time off including sick/casual leave

Career advancement opportunities

Supportive management approach

Purpose-driven work

Purpose-driven work

Job summary

A leading financial services provider is looking for a Director – Infrastructure Services to lead and manage the Infrastructure Services function in Bengaluru. The ideal candidate should have over 10 years of experience in IT infrastructure and operations, with strong leadership skills and a background in cloud solutions. This role follows a hybrid work model, requiring on-site presence for key engagements while offering flexibility. Join a culture that values innovation and customer commitment.

Qualifications

• 10+ years of progressive experience in IT Infrastructure, Operations, or Platform Services.
• 5+ years in senior leadership roles managing multi-domain infrastructure services.
• Experience operating in a global delivery or GCC model.

Responsibilities

• Partner with U.S. Infrastructure and ISM leaders to execute global service strategy.
• Lead end-to-end delivery, operational performance, and service outcomes.
• Manage vendor and partner performance ensuring service quality.
• Ensure infrastructure services meet defined availability, resilience, performance, and cost objectives.
• Oversee execution of infrastructure programs with on-time delivery and governance alignment.
• Manage budgets, vendor performance, and capacity planning in line with global plans.

Skills

IT Infrastructure management

Cloud solutions

Agile methodology

Waterfall delivery

Leadership

Education

Engineering degree in Information Technology, Computer Science, or related field

Advanced degree or equivalent experience

Job description

Introduction

The next part of your journey is right around the corner — with The Standard India. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer‑first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high‑performance culture, focused on operational excellence, thrives thanks to remarkable people united by compassion and a customer‑first commitment. Are you ready to make a difference?

Director – Infrastructure Services (ISM)

Job Summary

• The Director, Infrastructure Services leads the Infrastructure Services function for StanCorp Global Services (SGS) India, serving as the senior delivery, operations, and people leader for all infrastructure‑related services provided from India.
• This role works in close partnership with U.S.-based Infrastructure and ISM service portfolio leaders, contributing to global strategy while owning execution, delivery excellence, operational maturity, and talent development within SGS India.
• The role leads Managers and engineering teams across infrastructure, digital workplace, enterprise services, and application enablement domains, ensuring services are reliable, scalable, secure, and aligned to enterprise standards and expectations.

Key Responsibilities

• Partner with U.S. Infrastructure and ISM leaders to execute global service strategy, roadmaps, and priorities, translating global direction into effective execution within SGS India.
• Lead end‑to‑end delivery, operational performance, and service outcomes for all Infrastructure Services delivered from SGS India with a strong emphasis on Cloud and Hybrid Cloud solutions.
• Lead, mentor, and develop leaders and high‑performing engineering teams across infrastructure and platform domains.
• Ensure infrastructure services meet defined availability, resilience, performance, and cost objectives.
• Champion a customer‑centric service mindset, coaching leaders and service owners on effective stakeholder engagement and service experience across a diverse customer landscape that spans DevOps teams, traditional development functions, business users, and other key partners.
• Provide leadership and guidance on infrastructure engineering, architecture standards, and modernization initiatives, in alignment with global direction.
• Oversee execution of infrastructure programs and initiatives, ensuring delivery on time, within scope, and aligned to global governance.
• Manage vendor and partner performance, including embedded delivery partners, ensuring service quality and value.
• Identify, elevate, and mitigate operational and infrastructure risks in coordination with U.S. counterparts.
• Manage SGS India infrastructure budgets, workforce planning, and capacity management in alignment with global plans.
• Ability to work on‑site in Bengaluru, India is a requirement of the role.
• Mode of Working: This role follows a hybrid work model, with a primary base in Bengaluru. While on‑site presence is essential for key engagements, flexibility is offered for remote work based on business needs and team alignment.

Skills And Background You’ll Need

Education

• A Engineering degree in Information Technology, Computer Science, or a related field is required.
• Advanced degree preferred, or equivalent experience.

Experience

• 10+ years of progressive experience in IT Infrastructure, Operations, or Platform Services.
• 5+ years in senior leadership roles managing multi-domain infrastructure services.
• Experience operating in a global delivery or GCC model, partnering closely with U.S.-based leaders.
• Strong background in cloud, hybrid infrastructure, ITSM, and large‑scale operations.
• Proven people leadership experience, including building and scaling leadership teams.
• Strong background in both Agile and Waterfall delivery models, with proven success navigating hybrid environments and guiding teams through the transition between structured, plan‑driven work and iterative, fast‑paced delivery cycles.

Key Behaviors of a Successful Candidate

• Engaging Hearts & Minds: Builds strong leadership teams and creates momentum toward shared goals.
• Enterprise Collaboration: Partners effectively across geographies and functions to deliver outcomes.
• Operational Excellence: Drives predictable, high‑quality service delivery.
• Developing People: Invests in leadership development and long‑term capability building.

Why Join Standard India?

We Have Built An Enduring Legacy Of Stability, Financial Strength And Exceptional Customer Service Through The Contributions Of The Service‑oriented People Who Choose To Work At The Standard. To Ensure We Can Attract And Retain The Best Talent, When You Join StanCorp Global Services you Can Expect

• A rich benefits package that supports your health, well‑being, and financial goals.
• An annual incentive bonus plan tied to both individual and organizational performance.
• Paid time off including earned leave, sick/casual leave, and public holidays, in accordance with the company’s leave policy.
• A supportive, responsive management approach that empowers you to grow.
• Opportunities for career advancement through learning, coaching, and leadership enablement.
• A culture where your voice matters — your ideas shape our future, and we win as one.
• Purpose‑driven work that makes a difference for our customers, communities, and each other.

In addition to a competitive salary, our employee‑focused benefits are designed to support work‑life balance, personal growth, and long‑term impact.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

StanCorp Global Services India Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, sex, gender identity, sexual orientation, age, disability, caste, HIV status or any other characteristic protected by applicable laws of India.