Director — Facility Management & 24/7 Operations

CloudData; India; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

CloudData is seeking a Director of Facility Management to lead 24/7 operations for client data centers, overseeing preventive maintenance, DCIM platforms, SLA governance, and incident response. You will coordinate remote hands and on-site vendors and deliver executive reporting on uptime and energy metrics.

You will drive energy optimization, supervise critical incident responses, and shape sustainability initiatives across multiple sites, ensuring reliability and efficiency in high-availability

Qualifications

• 12+ years in critical facility operations or data center management.
• Deep knowledge of MEP systems: UPS, generators, CRAC/CRAH, fire suppression, and BMS.
• Experience managing 24/7 operations teams in a mission-critical environment.
• DCIM platform experience (Nlyte, Sunbird, or equivalent).
• Credential preferred: CDCP, CDCS, or equivalent.

Responsibilities

• Own 24/7 operations delivery for managed facility engagements.
• Develop and manage preventive maintenance programs for MEP systems.
• Implement and manage DCIM platforms for real-time monitoring.
• Govern SLA performance: uptime, incident response, change management, and reporting.
• Manage remote hands teams and third-party vendor relationships on site.
• Lead critical incident response and root cause analysis.
• Produce executive-grade operational reporting: PUE, uptime, capacity, and energy performance.
• Drive energy optimization and sustainability initiatives for client facilities.

Skills

24/7 operations leadership

SLA governance

Incident response

Energy management

Education

CDCP/CDCS or Uptime Institute/BICSI credential

Tools

Nlyte

Sunbird

BMS

Job description

About the role

The Director of Facility Management leads CloudData.Center's 24/7 operations engagements - managing preventive maintenance programs, DCIM platforms, SLA governance, remote hands coordination, and incident response for client data center facilities.

What you will do

• Own 24/7 operations delivery for managed facility engagements across one or more client sites
• Develop and manage preventive maintenance programs for MEP systems: UPS, generators, cooling, and fire suppression
• Implement and manage DCIM platforms (Nlyte, Sunbird) for real-time monitoring and capacity planning
• Govern SLA performance: uptime, incident response, change management, and reporting
• Manage remote hands teams and third-party vendor relationships on site
• Lead critical incident response and root cause analysis
• Produce executive-grade operational reporting: PUE, uptime, capacity, and energy performance
• Drive energy optimization and sustainability initiatives for client facilities

What we need

• 12+ years in critical facility operations, data center management, or facility engineering
• Deep knowledge of MEP systems: UPS, generators, CRAC/CRAH, fire suppression, and BMS
• Experience managing 24/7 operations teams in a mission-critical environment
• DCIM platform experience (Nlyte, Sunbird, or equivalent)
• CDCP, CDCS, or equivalent Uptime Institute or BICSI credential preferred

Nice to have

• Experience operating colocation or hyperscale data center environments
• Energy management certification (Certified Energy Manager or equivalent)