Director - Delivery Excellence 3

Genpact Ltd.; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Genpact Ltd. in Bengaluru seeks a Director of Delivery Excellence to drive AI-powered business transformations.

You will develop and implement strategies to optimize processes, lead cross-functional teams, and monitor KPIs to ensure measurable outcomes across large-scale initiatives. The role requires collaboration with senior leadership, strong change-management skills, and a proven track record of delivering value for global enterprises.

Qualifications

• Experience in process optimization and delivering measurable outcomes.
• Strong change management and cross-functional leadership skills.
• Ability to communicate complex ideas clearly to executives.

Responsibilities

• Develop and implement strategies to optimize processes; Analyze and evaluate existing procedures for enhancements; Lead cross-functional teams to drive process improvement initiatives; Identify key performance indicators to measure process efficiency; Monitor and report on progress of process optimization projects; Collaborate with senior leadership to align process improvement goals with organizational objectives; Provide training and support to employees on process optimization best practices;

Job description

Director - Delivery Excellence**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description**• Develop and implement strategies to optimize processes; Analyze and evaluate existing procedures for enhancements; Lead cross-functional teams to drive process improvement initiatives; Identify key performance indicators to measure process efficiency; Monitor and report on progress of process optimization projects; Collaborate with senior leadership to align process improvement goals with organizational objectives; Provide training and support to employees on process optimization best practices;• Develop and implement strategies to optimize processes; Analyze and evaluate existing procedures for enhancements; Lead cross-functional teams to drive process improvement initiatives; Identify key performance indicators to measure process efficiency; Monitor and report on progress of process optimization projects; Collaborate with senior leadership to align process improvement goals with organizational objectives; Provide training and support to employees on process optimization best practices;**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP)Association for Proposal Management Professionals (APMP), ITIL Foundation Certificate in IT Service Management - AxelosAxelos, PRINCE2 Foundation - TrilexTrilex, PRINCE2 Practitioner - PeopleCraftPeopleCraft, SAFe Agilist - Scaled Agile, Inc.Scaled Agile, Inc.**Required Skills**Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling**Language**English**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Delivery Excellence**Remote Type -**Hybrid**Work Shift -**Flex Time (India)**Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.