Director, Core Training

TP

Dadri

On-site

INR 122,411,508 - 244,823,016

Full time

14 days+

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Job summary

An established industry player is seeking a Director of Core Training to lead the development and management of innovative training programs. This role is pivotal in enhancing employee satisfaction and retention through dynamic learning environments. You will collaborate with clients to tailor training solutions, utilize AI technologies for personalized learning experiences, and ensure high-quality training delivery. Join a forward-thinking organization that values diversity and inclusion, and be part of a mission to redefine the future of training in a global context.

Qualifications

12+ years of communication training experience in BPO/service industry.
Strong client management and stakeholder management skills.

Responsibilities

Oversee training programs aligned with clients' needs.
Evaluate training quality and efficiency using feedback tools.
Leverage AI for personalized learning paths and insights.

Skills

Communication Skills

Client Management

Presentation Skills

Analytical Problem Solving

Training Development

Education

Graduate/Postgraduate Degree

Tools

AI Technologies

Job description

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Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

This role involves overseeing the development, implementation, and management of core training programs aligned with clients' culture and communication training needs. Responsibilities include fostering individual development, defining budget requirements, and tracking training costs for both the company and clients. By creating a dynamic learning environment, this position enhances employee retention and satisfaction, contributing to the organization's overall growth.

The Responsibilities & Duties

Participating in calls with clients to understand requirements related to soft skills and communication training, and implementing actions that meet client expectations.
Attending and representing weekly and monthly business reviews (WBR/MBR) with clients and operations for respective processes.
Evaluating the quality of soft skills and communication training delivered using feedback tools, training quality scores, and training efficiency (conversion) scores, and coordinating with the functional training team regarding KPIs.
Ensuring complete audit coverage operator-wise as per audit plan and budgeted workforce.
Conducting audits to gauge the efficacy of testing systems and applications and continually updating training materials as new products and processes are introduced.
Leveraging AI technologies to create personalized learning paths, adaptive learning experiences, and intelligent tutoring systems. Using AI to analyze training data for actionable insights, and implementing AI-driven automation to streamline administrative tasks.
Staying abreast of the latest AI developments to evaluate their impact on the organization's training programs.
Representing the communication training function during client pitches to showcase the organization’s capabilities, achievements, and a robust learning environment.
Reviewing and redefining the end-to-end non-compliance monitoring process.

The Qualifications

Graduate/Postgraduate from a recognized university.
Minimum 12 years of communication training experience in an international BPO/outsourced or service industry environment.
Experience in CSAT/NPS metric management.
Excellent language proficiency and communication skills.
Strong client management, presentation, and stakeholder management skills.
Ability to coach, develop action plans to maximize performance, and provide effective feedback.
Flexibility and capacity to work creatively and analytically in a problem-solving environment.

Pre-Employment Screenings

Employment in this position will be contingent upon successful completion of a comprehensive background check, including global sanctions and watch list screening, as per TP policy.

Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications from such sources will not be considered.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, disability, veteran status, or other differences.

Seniority level