Manager Training|International|02072025

TGBPL TP India - IBU; Jaipur; Hybrid; INR 350,000 - 520,000; Full time

Benefits offered by this job

On-site and work-from-home options

Job summary

Teleperformance is seeking a skilled Training & Development Specialist to design curricula, materials, and delivery methods for the general workforce across disciplines in our Jaipur operation. You will deliver training, monitor effectiveness, and steer vendor content while coaching a team of specialists, ensuring alignment with business strategy and quality standards across functions.

Join a dynamic team that values development, collaboration, and impact, with opportunities to shape learning

Qualifications

• Experience developing training curricula and materials for diverse workforces.
• Ability to design and implement effective training delivery.
• Proven coaching and mentoring skills with team leadership experience.
• Experience coordinating with external vendors for content development.

Responsibilities

• Develop curricula and materials for general workforce and discipline-specific areas.
• Deliver trainings and assess effectiveness across programs.
• Lead and mentor a team of Specialists; oversee lifecycle of training projects.
• Coordinate with vendors to create training content and tools.

Skills

Curriculum development

Training delivery

Coaching & mentoring

Vendor management

Team leadership

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:

Discipline/Technical Training

• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)

Non-Technical Training

• Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development

May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.