Director - Transitions

TP; Thane; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A global consulting firm is looking for a Director - Transitions in Thane, Maharashtra. This role involves managing project transitions, collaborating with internal teams and ensuring adherence to performance standards. Candidates should have over 5 years of project management experience in customer service sectors and a strong analytical background. A Bachelor's degree is preferred. This full-time position offers a chance to impact various businesses through strategic transitions.

Qualifications

• 5+ years of experience in Transitions/Project Management within Customer Experience.
• Strong analytical skills for generating insights on industry and competitors.
• Excellent understanding of the Transitions lifecycle.

Responsibilities

• Liaising with stakeholders to understand their needs.
• Coordinating the transitions process in India region.
• Ensuring every phase of the methodology is strictly followed.

Skills

Project Management

Analytical Skills

Change Management

Detail-oriented

Education

Bachelor’s degree or above

Job description

Overview

Join to apply for the Director - Transitions role at TP.

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

A Director of Transitions plays a pivotal role in navigating a landscape of business, organizational, and strategical change. This position requires project management, change management, and strategic skills to ensure successful transitions and long-term organizational success. This can be effectively achieved by collaborating with internal teams to understand needs and deploy tools, methods, and best practices accordingly to drive seamless transitions.

The Responsibilities & Duties

• Liaising with internal stakeholders to understand their needs and map processes
• Coordinating the transitions process in India region for transition activity
• Ensuring during process migration, every phase of the methodology is strictly followed with no omissions
• Conceptualizing a project plan that clearly outlines the infrastructure, timelines, and phases of the project
• Ensuring clarity on performance standards and SLAs required by internal stakeholders
• Supervising writing of manuals to document specifics of SLAs and other details to maintain a record of all transactions
• Understanding of TOPS and BEST framework
• Traveling to sites/delivery centres as needed

The Qualifications

• Bachelor’s degree or above preferred
• 5+ years of experience in Transitions/Project Management within Customer Experience/Digitally Integrated Domestic Service Industry
• Strong analytical and research skills for generating industry, competitor, and insights
• Excellent understanding of the Transitions lifecycle
• Must be highly detail-oriented, productive, accountable, and able to work under tight deadlines when needed

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management

Industries

• Outsourcing and Offshoring Consulting

Get notified about new Transition Director jobs in Thane, Maharashtra, India.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.