Director - Business Process and Strategy

NTT DATA Global Delivery Services Ltd; Chennai; On-site; INR 3,500,000 - 7,500,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd in Chennai seeks a Business Process & Strategy Director to steer the delivery analytics practice, define strategic direction, and ensure top-tier service for clients. You will lead and mentor the Business Analysis team, drive innovation, oversee client relationships, and partner with cross-functional teams to grow offerings and improve operational efficiency.

This executive role requires a Master’s degree and 5+ years in analytics leadership within IT

Qualifications

• Master’s degree or higher preferred in Business, IT, or Management.
• 5+ years in IT services or analytics leadership.
• Proven track record in strategic planning and client leadership.

Responsibilities

• Define and implement the strategic vision for Delivery Analytics, aligned with business objectives.
• Oversee key client accounts, ensuring high-quality service and satisfaction.
• Lead and mentor the Business Analysis team, enabling growth and capability development.
• Drive operational excellence by streamlining processes and adopting new tech.
• Identify new business opportunities and expand service offerings with clients.
• Monitor performance metrics and apply analytics to guide decisions.
• Maintain industry leadership by staying ahead of trends and representing the team at forums.

Skills

Strategic leadership

Client management

Team leadership

Business analysis

Data analytics

Communication

Education

Master’s degree in Business, IT, or Management

Job description

Business Process & Strategy Director

As the Director of Business Analysis, you will play a critical role in shaping the strategic direction of our Delivery Analytics services, ensuring the delivery of top-tier service to our clients, and driving the growth and efficiency of our operations. Your leadership will be instrumental in nurturing a culture of excellence and innovation within the team.

Key responsibilities include:

1. 1. Strategic Leadership and Vision:
   • - Define and implement the strategic vision for the Delivery Analytics team, aligning with overall business objectives.
   • - Champion innovation within the team, encouraging the adoption of new technologies and methodologies to enhance our service offerings.
2. 2. Client Relationship and Account Management:
   • - Oversee the management of key client accounts, ensuring the delivery of exceptional services and maintaining high levels of client satisfaction.
   • - Develop strategic partnerships with clients, understanding their evolving needs and how our services can support their goals.
3. 3. Team Management and Development:
   • - Lead, mentor, and expand the Business Analysis team, fostering a culture of continuous learning and professional growth.
   • - Ensure the team has the necessary resources and skills to meet client needs effectively and efficiently.
4. 4. Operational Excellence and Innovation:
   • - Drive operational excellence within the team, streamlining processes and leveraging technology to improve service delivery and efficiency.
   • - Lead the development and implementation of advanced analytics projects that contribute to strategic decision-making and client solutions.
5. 5. Business Development and Growth:
   • - Identify and pursue new business opportunities, expanding our service offerings within existing and new client accounts.
   • - Collaborate with cross-functional teams to develop integrated solutions that enhance client satisfaction and drive revenue growth.
6. 6. Performance Management and Analytics:
   • - Monitor and analyze team performance, client satisfaction, and service delivery metrics to identify areas for improvement.
   • - Implement predictive analytics and advanced data modeling techniques to inform strategic decisions and optimize service delivery.
7. 7. Knowledge Management and Industry Leadership:
   • - Ensure the team remains at the cutting edge of industry trends, technologies, and best practices in analytics.
   • - Represent Delivery Analytics in industry forums and conferences, positioning our team as a leader in the field.

Key Expectations:

• - Master’s degree in Business, IT, Management, or 5+ years of experience in this related field preferred.
• - Extensive experience in leadership roles within the IT services and analytics sectors.
• - Demonstrated success in strategic planning, team leadership, and client relationship management.
• - In-depth knowledge of business analysis, data analytics methodologies, and technology trends.
• - Exceptional communication, negotiation, and interpersonal skills to engage with clients, team members, and stakeholders at all levels.
• - Proven ability to drive innovation, manage change, and deliver results in a fast-paced environment.

Experience Level Executive Level