Delivery Leader - Insurance 2

BrightClaim; Dadri; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Genpact seeks a Delivery Leader for Insurance to drive transformation across client engagements, optimizing processes and deploying digital assets within a robust governance framework.

You will mentor teams, align objectives with client outcomes, and relentlessly pursue operational excellence using Lean Six Sigma and data-driven insights. Hybrid India work model with global collaboration and growth opportunities.

Qualifications

• Bachelor and Master degrees in relevant fields.
• Industry knowledge in insurance operations and risk management.

Responsibilities

• Lead transformation initiatives within the Insurance vertical to drive operational efficiency.
• Engage with clients to understand pain points and deliver solutions that improve satisfaction.
• Mentor and direct the operations team with a culture of learning and accountability.
• Align team goals with customer objectives and ensure delivery on commitments.
• Identify risks and develop mitigation strategies with proactive oversight.
• Build client relationships and contribute to revenue growth using data-driven insights.
• Apply Lean Six Sigma and industry knowledge to drive continuous improvement.

Skills

Client Relations

Digital Business Strategy

Life Insurance

People Leadership

Property & Casualty Insurance

Reinsurance

Underwriting

Education

Bachelors - Actuarial Science

Bachelors - Economics

Bachelors - Finance

Bachelors - Risk Management and Insurance

Masters - Statistics

Tools

Guidewire Certification

Job description

Delivery Leader - Insurance

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead transformation initiatives within the Insurance vertical, including process optimization, digital asset implementation, and standard methodology frameworks to drive operational efficiency. Engage proactively with clients to understand pain points, address concerns, and deliver solutions that enhance satisfaction and operational outcomes. Provide mentorship and direction to the operations team, fostering a culture of learning, accountability, and high performance. Align team goals with customer objectives, ensuring consistent delivery on commitments and driving measurable results. Identify potential risks, develop mitigation strategies, and maintain proactive oversight of operational challenges. Build and maintain strong client relationships, improve Net Promoter Scores, manage the existing business portfolio, and contribute to revenue growth. Apply industry knowledge, Lean Six Sigma principles, and data-driven insights to evaluate opportunities, implement improvements, and drive continuous operational excellence.

Qualifications

• Bachelors - Actuarial Science
• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Risk Management and Insurance
• Masters - Statistics

Certifications

• Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA)
• Associate in Insurance (AINS) - IntecapIntecap
• Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA)
• Guidewire Associate Certification – InsuranceSuite 10.0 Analyst - GuidewireGuidewire
• Guidewire Certified Associate- InsuranceSuite Analyst - Elysium AcademyElysium Academy

Required Skills

• Client Relations
• Digital Business Strategy
• Life Insurance
• People Leadership
• Property & Casualty Insurance
• Reinsurance
• Underwriting

Language

English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Insurance

Remote Type -

Hybrid

Work Shift -

Variable (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.