Director – Application Development

Genpact; Gurugram District; On-site; INR 4,500,000 - 8,000,000; Full time

Job summary

Genpact in Gurugram invites applications for the role of Director – Application Development 3 as a ServiceNow Presales Architect. You will lead presales technical engagements, demonstrate ServiceNow modules to customers, and design architectures for practical solutions.

You will build proposals, run workshops, and provide technical leadership to the sales team, collaborating with onshore leaders to ensure compliant, high‑impact offerings.

Qualifications

• Technical experience with the ServiceNow platform.
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).
• Worked in presales environments with experience on large scale ServiceNow bids.
• Experience supporting a Sales team to win new business in new and existing accounts.
• Excellent customer facing, presentation and communication skills (written and verbal).
• Good business analysis and requirements analysis skills.
• Must be able to work as part of a small team with minimal day-to-day supervision.

Responsibilities

• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach.
• Assist the Sales personnel in the qualification of customer needs and performing pre demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients using ServiceNow.
• Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Skills

ServiceNow

Presales

ITSM

ITOM

CSM

HRSD

Communication

Education

BSc in CS/CE

ServiceNow Presales Accreditations

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Director – Application Development 3

We are currently seeking a ServiceNow Presales Architect to support our ServiceNow solutions and consulting services teams. In this role, your primary responsibility will be to support the Sales team during the sales cycle, demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating of custom presentations, holding workshops and running short proof of concept programs. As a ServiceNow Presales Architect, you will be responsible for providing presales technical account management and functional support to prospective customers and partners while ensuring customer satisfaction with minimal supervision. You will be a key asset to the Sales team to articulate our value proposition to prospective customers.

Responsibilities:

• Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach. Case study would be provided for round 2.
• Assist the Sales personnel in the qualification of customer needs and performing pre demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients using ServiceNow.
• Hands-on experience creating demos, and ability to demonstrate ServiceNow products and technologies effectively to audiences of varied technical knowledge.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Qualifications we seek in you!

Minimum Qualifications :Experience in the IT industry

• Technical experience with the ServiceNow platform
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.)
• Worked in presales environments with experience on large scale ServiceNow bids
• Experience supporting a Sales team to win new business in new and existing accounts
• Excellent customer facing, presentation and communication skills (written and verbal)
• Good business analysis and requirements analysis skills
• Must be able to work as part of a small team with minimal day-to-day supervision.

Preferred Qualifications/ Skills

• BSc in Computer Science or Computer Engineering
• ServiceNow Presales Accreditations