Global Leader - Application Development

Genpact; Dadri; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Genpact is seeking a Global Leader - Application Development 2 to head presales within its ServiceNow practice. You will shape strategies, engage C-suite clients, and drive large-scale transformations with senior architects and sales leaders.

The role demands exceptional storytelling, commercial acumen, and scalable solution design across ITSM, ITOM, CSM, HRSD and related domains. The incumbent will mentor senior presales teams, ensure high-quality artifacts, and collaborate with Delivery and

Qualifications

• Senior leadership with presales, solution consulting, enterprise architecture or advisory background.
• Proven success shaping and winning large, complex ServiceNow deals.
• Deep ServiceNow platform knowledge and enterprise-architecture patterns.
• Strong executive presence to influence C-level stakeholders.

Responsibilities

• Lead presales vision and priorities for the practice with the Global ServiceNow Practice Leader.
• Serve as presales lead for large, complex ServiceNow pursuits.
• Shape deal strategies, solution positioning, and value propositions for priority accounts.
• Mentor presales architects and solution consultants; guide executive client conversations.

Skills

Executive presence

Presales leadership

ServiceNow

Solution architecture

Storytelling

C-suite engagement

Global leadership

Mentoring

Education

CS/Engineering degree

Job description

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Global Leader - Application Development 2

A senior leadership role for a seasoned ServiceNow professional who combines technical authority, commercial judgment, and executive storytelling. This role sits within the global ServiceNow Practice and works directly with the Global ServiceNow Practice Leader to shape, scale, and execute our presales and solution consulting agenda. This is a visible, high-impact role focused on executive client engagement, complex deal shaping, and raising the bar for how Genpact positions ServiceNow-led transformations.

Role Overview:

As Global Leader - Application Development 2, you will be a senior leader within Genpact's ServiceNow Presales and Solution Consulting organization, accountable for leading some of our most strategic pursuits, mentoring senior solution architects, and representing the practice in critical client and partner engagements. You will be a core member of the leadership team, trusted to independently drive executive conversations, shape differentiated solution strategies, and materially influence outcomes on large, complex opportunities. You are a trusted advisor and master storyteller- equally comfortable engaging C-suite executives, guiding sales leaders on deal strategy, and pressure-testing solution architectures with enterprise and platform architects.

Responsibilities:

• Partner closely with the Global ServiceNow Practice Leader to execute the presales vision and priorities for the practice
• Serve as solution and presales lead for large, complex, and strategic ServiceNow pursuits
• Shape deal strategies, solution positioning, and value propositions for priority accounts and industries
• Act as a senior escalation and advisory point for critical presales situations
• Executive Client Engagement & Storytelling
• Lead high-stakes C-suite client conversations, articulating credible, outcome-driven ServiceNow transformation narratives
• Translate client strategy, operating challenges, and industry context into differentiated ServiceNow roadmaps
• Elevate Genpact's executive storytelling through polished POVs, keynote-level presentations, and executive demos
• Coach presales teams to move from product-centric demos to value-, outcome-, and transformation-led narratives
• Solution Architecture & Innovation
• Provide senior oversight and guidance on solution architecture across the ServiceNow platform, including ITSM, ITOM, CSM, HRSD, IRM, SecOps, S2P, industry workflows, and AI / GenAI-led use cases
• Drive the creation and reuse of high-impact solution assets, demonstrations, accelerators, and industry frameworks
• Ensure solution designs are scalable, secure, compliant, and aligned with enterprise architecture and transformation best practices
• Mentor and coach senior presales architects and solution consultants, raising executive readiness and overall quality
• Set and reinforce high standards for client-facing artifacts including solution designs, proposals, commercials, and presentations
• Partner with Sales, Delivery, and Industry leaders to ensure continuity from deal shaping through execution
• Contribute to presales operating models, enablement content, and governance processes under the direction of the global practice leadership

Qualifications we seek in you!

• Experience in enterprise technology consulting, with deep expertise in ServiceNow
• Senior-level experience in presales, solution consulting, enterprise architecture, or advisory roles
• Demonstrated success shaping and winning large, complex, multi-tower ServiceNow deals
• Deep understanding of the ServiceNow platform, ecosystem, and enterprise architecture patterns
• Strong executive presence with the ability to influence and advise C-level stakeholders
• Exceptional storytelling, presentation, and communication skills
• Proven commercial acumen, including deal shaping, business case development, and proposal leadership
• Experience operating as part of a global practice leadership team
• Strong collaboration experience with ServiceNow and broader ecosystem partners
• ServiceNow certifications and presales accreditations
• Bachelor's or Master's degree in Computer Science, Engineering, or a related discipline
• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications, and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.