Digital Twin Operations & Service Engineer

Hitachi ABB Power Grids; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi ABB Power Grids is seeking a Digital Twin Operations & Service Engineer to help global customers maximize asset performance through Digital Twin-based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions. This role focuses on configuring, maintaining, and validating digital representations of substations and power system assets.

You will analyze operational data to generate actionable recommendations, act as the technical interface between customers,

Qualifications

• 5+ years of experience in operation, maintenance, engineering, or asset management of substations, power plants, renewable energy facilities, or industrial electrical systems.
• Strong understanding of high-voltage equipment, including transformers, circuit breakers, GIS, AIS, switchgear, protection systems, STATCOM, SVC, or related grid assets.
• Knowledge of Digital Twin concepts, condition monitoring, predictive maintenance, asset health assessment, and data analytics is desirable.

Responsibilities

• Support global customers in maximizing asset performance through Digital Twin‑based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions.
• Develop, configure, and maintain Digital Twin models representing substations, power quality systems, transformers, switchgear, and other power system assets.
• Analyze operational and condition monitoring data to generate actionable recommendations for maintenance planning, risk mitigation, and asset lifecycle optimization.
• Act as a technical interface between customers, service teams, product management, and R&D to support solution deployment, troubleshooting, and product enhancements.
• Investigate equipment performance issues, perform Root Cause Analysis (RCA) and analytics to identify improvement opportunities.

Skills

Digital Twin concepts

Condition monitoring

Data analytics

Cloud platforms

Customer-facing communication

Power systems knowledge

Tools

IoT platforms

Azure

AWS

Edge computing

Job description

Digital Twin Operations & Service Engineer

• Support global customers in maximizing asset performance through Digital Twin-based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions.
• Develop, configure, and maintain Digital Twin models representing substations, power quality systems, transformers, switchgear, and other power system assets.
• Analyze operational and condition monitoring data to generate actionable recommendations for maintenance planning, risk mitigation, and asset lifecycle optimization.
• Act as a technical interface between customers, service teams, product management, and R&D to support solution deployment, troubleshooting, and product enhancements.
• Investigate equipment performance issues, perform Root Cause Analysis (RCA) and analytics to identify improvement opportunities.
• Configure and manage asset hierarchies, network models, equipment parameters, equipment component tree, test reports, As built documentation.
• Support condition monitoring, health analysis, risk mapping, alarm management, predictive analytics, and reliability-centered maintenance (RCM) strategies.
• Contribute to new Digital Twin feature validation, testing, and customer onboarding activities.
• Ensure compliance with cybersecurity, data governance, safety, quality, and regulatory requirements.
• Live Hitachi Energy’s core values of safety and integrity while promoting innovation and customer success

Your background:

• 5+ years of experience in operation, maintenance, engineering, or asset management of substations, power plants, renewable energy facilities, or industrial electrical systems.
• Strong understanding of high-voltage equipment, including transformers, circuit breakers, GIS, AIS, switchgear, protection systems, STATCOM, SVC, or related grid assets.
• Knowledge of Digital Twin concepts, condition monitoring, predictive maintenance, asset health assessment, and data analytics is desirable.
• Understanding of power system operation, electrical asset diagnostics, and failure analysis methodologies.
• Exposure to cloud platforms, IoT architecture, edge computing, and industrial digitalization initiatives are an advantage.
• Strong analytical, problem-solving, and customer-facing communication skills.
• Self-motivated professionals capable of independently driving technical activities from concept to implementation.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Digital Twin Platforms
• Asset Performance Management (APM)
• Predictive Analytics
• Power System Asset Management
• Reliability Engineering (RCM, FMEA/FMECA)
• Cloud & IoT Technologies (Azure, AWS, Edge Computing will be advantageous)

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.