Digital Transformation Manager (HRIT)

Darwinbox

Hyderabad

On-site

INR 1,500,000 - 2,000,000

Full time

14 days+

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Job summary

A leading HR tech firm is seeking a Talent Acquisition Lead in Hyderabad, India. This role focuses on building relationships with stakeholders, executing digital transformations, and ensuring successful client onboarding and adoption of SaaS solutions. Candidates should have over 8 years of experience in customer success within the SaaS industry, strong project management skills, and a consultative approach. The position supports a full-time employment with mid-senior level responsibilities.

Qualifications

8+ years in customer success or account management in a SaaS environment.
Proven track record of driving client adoption and satisfaction.

Responsibilities

Build strong relationships with key stakeholders.
Design and execute tailored digital transformation plans.
Lead end-to-end onboarding and user engagement strategies.
Track KPIs to measure client success.

Skills

Project management skills

Excellent communication

Stakeholder management

Data analytics

Customer-centric approach

Change management knowledge

Education

Bachelor’s degree in Business or Technology

Certifications in Customer Success (e.g., CCSM)

Certifications in Project Management (e.g., PMP)

Tools

Asana

Jira

Salesforce

HubSpot

Data analytics tools

Job description

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Overview

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Responsibilities

Client Engagement: Build strong relationships with key stakeholders to understand their goals and challenges, aligning our SaaS solutions to their needs.
Transformation Strategy: Design and execute tailored digital transformation plans, integrating our platform to enhance client workflows and outcomes.
Onboarding & Adoption: Lead end-to-end onboarding, including system configuration, training, and adoption strategies to drive user engagement.
Success Metrics: Define and track KPIs to measure client success, providing data-driven insights to optimize platform usage.
Change Management: Develop and deliver change management initiatives, including training and communication plans, to ensure smooth transitions.
Cross-Functional Collaboration: Partner with product, sales, and technical teams to resolve issues, share feedback, and enhance platform capabilities.
Continuous Improvement: Proactively identify opportunities to improve client experiences through new features, integrations, or process enhancements.
Industry Expertise: Stay current on SaaS trends, digital transformation strategies, and customer success best practices to provide innovative solutions.

Qualifications

Education: Bachelor’s degree in Business, Technology, or related field. Certifications in Customer Success (e.g., CCSM) or Project Management (e.g., PMP) preferred.
Experience: 8+ years in customer success, account management, or digital transformation roles in a SaaS environment; proven track record of driving client adoption and satisfaction with SaaS platforms.
Skills: Strong project management skills (e.g., Asana, Jira, or Trello); excellent communication and stakeholder management, with ability to influence senior leaders; proficiency in SaaS platforms, CRM tools (e.g., Salesforce, HubSpot), and data analytics; knowledge of change management frameworks (e.g., ADKAR, Kotter); ability to manage multiple client projects in a fast-paced environment; customer-centric with a consultative approach; strategic thinker with a focus on driving measurable outcomes; collaborative and adaptable, thriving in a dynamic SaaS environment; experience in leading process improvement initiatives in B2B SaaS; leadership and team management skills to inspire and develop cross-functional teams; strong data analytics to inform decisions and track KPIs.

Seniority level