Digital Onboarding expert

Bharatsmartservices; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading sales operations firm in Hyderabad seeks a seasoned professional to lead and scale their inside sales and digital onboarding teams. You will drive operational efficiency, ensure high customer onboarding volumes, and mentor staff to meet revenue targets. The ideal candidate should have extensive experience in managing sales teams, a strong analytical background, and excellent communication skills. Proficiency in Telugu is preferred to enhance regional operations.

Qualifications

• 6–10+ years in inside sales or digital onboarding.
• Experience managing large-scale customer acquisition.
• Strong ability to improve conversion rates.

Responsibilities

• Lead sales and tele-calling operations.
• Drive digital onboarding of business customers.
• Develop standardized onboarding processes.
• Monitor performance metrics and prepare reports.

Skills

Leadership

Data-driven execution

Analytical skills

Communication skills

Stakeholder management

Performance metric management

Tele-calling team management

Customer onboarding

Process development

Proficiency in Telugu

Education

Bachelor’s degree in Business Administration or related field

Job description

Job Summary

This role is responsible for leading and scaling the company’s inside sales and digital onboarding operations. This role involves managing tele-calling teams, driving high volume customer onboarding, improving conversion rates, and establishing structured processes to support sustainable growth.The position requires strong leadership capabilities, data-driven execution, and experience in managing large-scale customer acquisition programs.

Requirements & Responsibilities

Key Responsibilities:

• Lead, manage, and scale inside sales and tele-calling operations to meet onboarding and revenue targets.
• Supervise, mentor, and performance-manage a growing tele-calling team.
• Drive digital onboarding of business customers through structured sales and activation workflows.
• Own and improve onboarding funnel performance, including activation, conversion, and retention metrics.
• Develop standardized onboarding processes, scripts, and operational playbooks.
• Monitor daily, weekly, and monthly performance metrics and prepare management reports.
• Coordinate with internal teams such as product, operations, and leadership to align onboarding initiatives.
• Ensure compliance with company policies, quality standards, and customer experience guidelines.
• Support regional growth initiatives aligned with regulatory and market requirements in Telangana.

Required Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• 6 –10+ years of experience in inside sales, digital onboarding, customer acquisition, or SaaS growth roles.
• Demonstrated experience in managing and scaling tele-calling or inside sales teams.
• Proven ability to onboard large volumes of customers consistently.
• Strong analytical skills with experience managing performance metrics and dashboards.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in Telugu is preferred due to regional operational focus.

Key Performance Indicators (KPIs):

• Number of new customer onboardings per month
• Conversion rate from onboarding to paid customers
• Team productivity and performance metrics
• Customer activation and retention rates
• Process efficiency and scalability of onboarding operations