Digital Officer - Virtual Relationship Manager

TP; Mumbai; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

TP in Mumbai seeks a Digital Officer / Virtual Relationship Manager with 1–5 years of BPO/call center experience. You will manage client relationships through digital channels, develop sales strategies, and provide top-tier customer service to drive business growth.

Ideal candidates will have strong communication, interpersonal skills, and proficiency with CRM software and digital tools to analyze market trends and stay ahead of competitors.

Qualifications

• 1–5 years of experience in BPO/Call Centre industry.
• Proven experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong knowledge of digital marketing and sales principles.
• Experience with CRM software and digital tools preferred.

Responsabilités

• Manage and maintain client relationships through digital channels.
• Develop and implement effective sales strategies to achieve business goals.
• Provide excellent customer service and support to clients.
• Collaborate with cross-functional teams to drive business growth.
• Analyze market trends and competitor activity to identify new opportunities.
• Build and maintain a strong understanding of the company's products and services.

Connaissances

Communication skills

Interpersonal skills

Outils

CRM software

Digital tools

Description du poste

We are looking for a highly skilled and experienced Digital Officer to join our team as a Virtual Relationship Manager. The ideal candidate will have 1 to 5 years of experience in the BPO/Call Centre industry.

Roles and Responsibility

• Manage and maintain client relationships through digital channels.
• Develop and implement effective sales strategies to achieve business goals.
• Provide excellent customer service and support to clients.
• Collaborate with cross-functional teams to drive business growth.
• Analyze market trends and competitor activity to identify new opportunities.
• Build and maintain a strong understanding of the company's products and services.

Job Requirements

• Proven experience in a similar role, preferably in the BPO/Call Centre industry.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent problem-solving and analytical skills are required.
• Strong knowledge of digital marketing and sales principles is necessary.
• Experience with CRM software and other digital tools is preferred.