Digital Officer - Virtual Relationship Manager

TP; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

TP in Mumbai is seeking a Digital Officer to join as a Virtual Relationship Manager. You will manage client relationships through digital channels, ensure outstanding service, and drive sales strategies in a fast-paced BPO setting.

The role requires 2–5 years in customer service or sales, strong communication skills, and proficiency with digital tools. You will collaborate with cross-functional teams and analyze feedback to improve offerings.

Qualifications

• 2–5 years of experience in BPO/customer service or sales.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Excellent problem-solving and analytical skills.

Responsibilities

• Manage and maintain strong relationships with clients through digital channels.
• Provide excellent customer service and resolve issues promptly.
• Develop and implement effective sales strategies to meet business goals.
• Collaborate with cross-functional teams to achieve common objectives.
• Analyze customer feedback and suggest improvements.
• Stay updated with industry trends and best practices.

Skills

Communication

Customer service

Sales

Relationship management

Digital platforms

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Digital Officer to join our team as a Virtual Relationship Manager in Mumbai. The ideal candidate will have 2-5 years of experience in the BPO industry, preferably with a background in customer service or sales.

Roles and Responsibility

• Manage and maintain strong relationships with clients through digital channels.
• Provide excellent customer service and resolve issues promptly.
• Develop and implement effective sales strategies to meet business goals.
• Collaborate with cross-functional teams to achieve common objectives.
• Analyze customer feedback and suggest improvements.
• Stay updated with industry trends and best practices.

Job Requirements

• Proven experience in customer service or sales, preferably in a BPO setting.
• Strong communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Excellent problem-solving and analytical skills are required.
• Proficiency in using digital platforms and tools is necessary.
• Strong attention to detail and organizational skills are vital.