Digital Merchandiser

Vserve; Coimbatore District; On-site; INR 380,000 - 700,000; Full time

Job summary

Vserve in India is seeking a Digital Merchandiser to help improve how customers discover and interact with products online. You will review search terms, identify gaps, and help optimize product discoverability while using session replay and journey analytics to understand navigation.

You will also assist with competitive reviews, maintain product content, support site navigation and promotions, and contribute to launches and seasonal updates.

Responsibilities

• Supporting internal search optimization by reviewing search terms, identifying gaps, and helping improve product discoverability
• Using tools like session replay and customer journey insights to understand how users navigate the site and where they get stuck
• Assisting with competitive reviews, comparing our digital experience to competitors and identifying opportunities to improve
• Helping maintain and enhance product content (descriptions, images, attributes, and specs)
• Supporting digital merchandising initiatives such as site navigation, product organization, and promotions
• Assisting with product launches, seasonal updates, and assortment changes
• Analyzing basic site and product performance data to spot trends and opportunities
• Jumping into special projects that help improve the overall online shopping experience

Tools

Algolia

Bloomreach

SearchSpring

Coveo

GA4

Shopify

Job description

JD - Digital Merchandiser

What You ll Do

As a Digital Merchandising individual, you ll help improve how customers discover and interact with products

online. Your work will include:

• Supporting internal search optimization by reviewing search terms, identifying gaps, and helping improve product discoverability
• Using tools like session replay and customer journey insights to understand how users navigate the site and where they get stuck
• Assisting with competitive reviews, comparing our digital experience to competitors and identifying opportunities to improve
• Helping maintain and enhance product content (descriptions, images, attributes, and specs)
• Supporting digital merchandising initiatives such as site navigation, product organization, and promotions
• Assisting with product launches, seasonal updates, and assortment changes
• Analyzing basic site and product performance data to spot trends and opportunities
• Jumping into special projects that help improve the overall online shopping experience

Who We re Looking For

We re looking for someone who brings energy, curiosity, and initiative to everything they do.

You ll be greatly fit if you are:

• High-energy and genuinely curious - you like exploring data, tools, and customer behavior
• Interested in how customers search, browse, and shop online
• Experienced with onsite search tool such as Algolia, Bloomreach, Search Spring, Coveo etc.
• Comfortable learning new tools (like internal search reporting, session replay, and analytics platforms)
• Detail-oriented but also able to think big-picture
• Organized, proactive, and not afraid to ask questions
• A strong communicator who enjoys collaborating across teams

Nice to Have (But Not Required)

• Experience with eCommerce platforms, analytics tools, or content management systems (class projects count!)
• Familiarity with SEO, UX, or digital marketing concepts
• Previous internship, retail or b2b companies, or customer-facing experience

Requirements

Digital Merchandising, On-site Search, Algolia, Bloomreach, Searchspring, Coveo, Fast Simon, Shopify, Search Relevance, Product Discoverability, Search Analytics, Product Ranking, GA4.