Digital Experience Operation

Metaphor Infotech Mumbai; Pune District, Gurugram District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Metaphor Infotech Mumbai is seeking a senior data analytics professional to lead the design, delivery and integration of the analytics capability for Digital Experience Operations.

You will architect robust ingestion and transformation pipelines using Microsoft Fabric / Azure, Nexthink and ServiceNow, delivering insights for EUC, ITSM and ITOM.

This role focuses on continuous improvement of the digital workplace experience and enabling automation through data-driven feedback loops.

Qualifications

• Experience with Digital Employee Experience and EUC operations.
• Hands-on with Nexthink, ServiceNow and Intune in enterprise settings.
• Knowledge of analytics datasets and data-driven feedback loops.

Responsibilities

• Design, delivery and integration of the analytics capability for Digital Experience Operations.
• Architect robust ingestion and transformation frameworks for data solutions.

Skills

Nexthink

ServiceNow

Intune

ITSM data

EUC operations

Azure

Microsoft Fabric

Tools

Microsoft Fabric

Azure

Job description

DEXOps (digital experience operations) focuses on improving employee productivity by monitoring, measuring, and improving the digital workplace experience across devices, applications, and IT services. This role leads the design, delivery and integration of the analytics capability for Digital Experience Operations.The focus is on continuous improvement of employees digital experience. You will architect robust ingestion and transformation frameworks, designing, building and scaling the data solutions using Microsoft Fabric / Azure, Nexthink and ServiceNow. Working across ITSM, Employee Experience, ITOM and AI-enabled operations, the role will provide insights, analytics datasets and feedback loops for automation.

This is not just a pure data engineering role; it requires understanding of Digital Employee Experience, EUC operations, ITSM data and tools such as Nexthink, ServiceNow and Intune.