Digital Commerce Consultant

Thoucentric; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Opportunity for constant learning

Engaging work environment with a flat organizational structure

Participation in various organizational initiatives

Job summary

Thoucentric is seeking a Digital Commerce Manager to oversee the implementation of Digital Commerce platforms for clients. The role requires managing multiple stakeholder relationships, identifying effective solutions, and driving program management.

Qualified candidates should have 4–10 years of experience in digital selling and a strong background in engineering or management. Join us in a dynamic work environment in Bangalore, India, focused on growth and innovation.

Qualifications

• Strong educational background in engineering, computer science, management, commerce or related discipline.
• 4–10 years of experience in implementing systems or managing portfolio related to digital selling.

Responsibilities

• Manage product/program for implementing Digital Commerce platform.
• Identify and implement new technology solutions.
• Drive business objectives with multiple stakeholders.
• Liaise with implementation partners for timely delivery.
• Provide thought leadership for development of MVPs.

Skills

Digital Commerce Implementation

Product Management

Stakeholder Management

UI/UX enhancement

Education

Engineering or related discipline; MBA from a reputed institute

Tools

Magento

Shopify

CRM

Marketing Automation

Job description

About Us

At Thoucentric, we offer end-to-end consulting solutions designed to address the most pressing business challenges across industries. Leveraging deep domain expertise, cutting‑edge technology, and a results‑driven approach, we help organizations streamline operations, enhance decision‑making, and accelerate growth. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia.

About Thoucentric

• Thoucentric is a niche management consulting firm focused on helping organizations overcome business challenges, maximize growth & overall performance through effective problem solving, efficient people, process, and technology solutioning, end to end execution and management.
• We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution.
• We have over 500 world‑class consultants across six global locations, supporting clients with expert insights, entrepreneurial approach and focus on delivery excellence.

Role Summary

The role requires an individual to manage portfolio across digital way of selling (Core‑commerce, CRM, Marketing Automation, etc.). Ideal candidate should have deep understanding of customer‑facing processes across sales, marketing, and services. The candidate should be able to identify problems, understand client requirements, articulate them into user stories, liaise with implementation partners to get them developed and delivered on time.

Key Skills

• Digital Commerce Implementation, Digital commerce Architecture, Product Management, Stakeholder Management, Integrated CRM, UI/UX enhancement

What will you do

• Product/ Program management for implementing Digital Commerce platform for client.
• Identify and implement new solutions/technology to keep up with changing market landscape.
• Have a view of the end‑to‑end digital commerce execution and provide insights on what’s working and what can be better.
• Work with multiple stakeholders across business and tech teams to drive business objectives.
• Lead client conversations in problem understanding and definition, translate them into functional requirements and user stories for development sprints.
• Orchestrate and take ownership of delivery; liaise with designers, developers, testers, and other stakeholders to deliver project on time.
• Provide thought leadership for development of MVP/POC to aid pre‑sales and capability building or as per client requirement.
• Design systems and processes to streamline measurement of KPIs and identify key drivers of these KPIs.

Qualifications

• Strong educational background in engineering, computer science, management, commerce or related discipline; or an MBA from a reputed institute.
• 4–10 years of experience in implementing systems or managing portfolio related to digital selling.

Required Abilities

• Understanding of architecture across products of Digital Commerce (Headless commerce, Payments, Backend, Loyalty, CRM, etc.).
• Ability to think through and clearly define MVP and North Star experiences for B2B/B2C e‑Commerce products.
• Strong problem solving and solutioning skills, breaking down business brief into structured deliverables.
• Understand levers of product value, usability, and quality.
• Hands‑on experience with tech and data to drive business objectives.
• Hands‑on experience in implementation/management of core‑commerce (Magento, Shopify, etc.), Marketplace, CRM, Marketing products.
• Experience shaping Martech decisions in an FMCG setup.
• Strategic exposure to AI/ Agentic AI in a marketing technology context.
• Ability to work on complex application/technical problem identification and resolution.
• Comfortable applying technical solutions to business/technical problems through customer interactions, design, debugging, testing, and integration/implementation.

Personal Attributes

• Ability to cope in a complex and fast‑changing business environment and to respond calmly and rationally to changing aspirations in a deadline‑driven situation.
• Updated with business and technical trends in the Digital Commerce domain.
• Work independently on modules that may be used by one or more programs or systems.
• Relentless in all aspects of product build, collecting feedback and iterating to improve.
• Strong planning and organizing skills including ability to manage several work streams simultaneously.
• Excellent communication skills with capacity to present, discuss and explain issues coherently and logically both in writing and verbally.
• Good influencing and persuasion skills with ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
• Good team player, self‑motivated and able to work on own initiative.
• Clear decision‑making ability with facility to judge complex situations and assess when to elevate issues.
• Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.

What Is In It For You

• Be part of the exciting Growth Story of Thoucentric.
• Work on projects that help you stay ahead of the curve; self‑starter get multiple opportunities to design, drive and contribute to organizational and practice initiatives.
• Constant learning curve with very approachable and intellectual group of consultants.
• Be part of One Extended Family. Work in a very enriching environment with Open Culture, Flat Organization and Excellent Peer Group.

Requirements

• Who you will work with: Solution Leaders (Client / Thoucentric / Integration partners), Software Engineers, Research Teams (as needed).
• Job type: Full‑time, Permanent.
• Location: Bangalore, India (remote options may be considered).