Digital Collections - Team Leader

Credgenics; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Credgenics is seeking a Team Leader for Digital Collections in India to guide a team of collections professionals and drive performance against KPIs. You will design multi-channel campaigns (email, SMS, social, chat), analyze results, and collaborate with analytics to optimize recovery strategies.

The role requires strong Excel and PowerPoint skills, proven leadership, and excellent communication to manage client expectations and regulatory compliance while delivering measurable improvements.

Qualifications

• Bachelor's degree required.
• 3-4 years of professional experience in digital marketing, campaign management, or collections.
• Proven leadership experience overseeing a team.
• Advanced Excel skills (VLOOKUP, Pivot Tables, formulas).
• Strong presentation skills using PowerPoint.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead, mentor, and coach a team of digital collections agents to meet KPIs.
• Develop and implement digital collections campaigns across channels (email, SMS, social, chat).
• Analyze campaign data to identify trends and optimize strategies.
• Collaborate with analytics to build digital collections models.
• Prepare regular performance reports for senior management and clients.
• Ensure compliance with regulatory requirements and company policies.

Skills

Team leadership

Excel

PowerPoint

Analytical skills

Communication

Education

Bachelor's degree in Business, Marketing, Finance, or related field

Job description

The Digital Collections Team Leader is responsible for managing and motivating a team of digital collections specialists to achieve performance targets. This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience. The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team. While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.

Key Responsibilities

Team Leadership & Management:

• Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive and high-performance work environment.
• Monitor team performance, ensuring adherence to quality standards and compliance protocols.

Digital Collections Strategy & Execution:

• Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.
• Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.
• Utilize data analytics to segment customer portfolios and tailor communication strategies.
• Collaborate with the analytics team to build and refine digital collections models.

Data Analysis & Reporting:

• Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.
• Prepare and present regular performance reports using PowerPoint for senior management and clients.
• Analyze data to identify opportunities for process improvements and strategic enhancements.

Client & Stakeholder Management:

• Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.
• Build and maintain strong relationships with internal and external stakeholders.
• Present performance insights and strategic recommendations to clients in a clear and compelling manner.

Process Improvement & Compliance:

• Identify and implement process efficiencies to streamline digital collections operations.
• Ensure all collections activities comply with regulatory requirements and company policies.
• Stay updated with industry trends and best practices in digital collections and customer engagement.

Required Skills and Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• 3-4 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.
• Proven experience leading a team.
• Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).
• Proficiency in creating compelling presentations using PowerPoint.
• Exceptional communication and interpersonal skills., .