Team Leader Collections

Digitide; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Digitide in India is seeking a Team Leader for Collections to drive performance and coach a team of Collection Executives. You will implement strategies to improve collection efforts, monitor compliance, and collaborate across departments to resolve complex issues.

The role requires leadership experience, strong communication, and a data-driven approach to optimize processes and outcomes in a dynamic environment.

Qualifications

• A bachelor's degree in Business Administration, Finance, or a related field is preferred.
• Minimum 5 years of experience in a leadership role within collections or a similar field.
• Proven track record of successfully managing and leading teams.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proficiency in using collections management software and MS Office suite.
• Ability to work independently and manage multiple priorities effectively.
• Excellent organizational skills and attention to detail.
• Willingness to adapt to changing industry trends and regulations.
• A results-oriented mindset with a focus on continuous improvement.

Responsibilities

• Lead and manage the Collection Executives team, providing guidance and support.
• Ensure compliance with internal policies and external regulations related to collections.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Implement and oversee collection strategies, ensuring efficient and effective processes.
• Collaborate with other departments to resolve complex collection issues and elevate when necessary.
• Maintain accurate records and documentation for all collection activities.
• Analyze collection data and generate reports to identify trends and areas for improvement.
• Develop and maintain strong relationships with clients and stakeholders.
• Stay updated on industry trends and best practices in collections management.

Skills

Leadership

Team management

Analytical skills

Communication skills

Problem-solving

MS Office

Collections software

Education

Bachelor's degree

Tools

Collections software

MS Office

Job description

Job Description:

As the Team Leader Collections, you will play a vital role in driving the performance and efficiency of the Collections team. Your primary responsibility will be to lead and motivate a team of Collection Executives, ensuring they adhere to company policies and procedures. You will be a key driver of the teams success, implementing strategies to enhance collection efforts and achieve targets.

Responsibilities

• Lead and manage the Collection Executives team, providing guidance and support.
• Ensure compliance with internal policies and external regulations related to collections.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Implement and oversee collection strategies, ensuring efficient and effective processes.
• Collaborate with other departments to resolve complex collection issues and elevate when necessary.
• Maintain accurate records and documentation for all collection activities.
• Analyze collection data and generate reports to identify trends and areas for improvement.
• Develop and maintain strong relationships with clients and stakeholders.
• Stay updated on industry trends and best practices in collections management.

Qualifications

• A bachelors degree in Business Administration, Finance, or a related field is preferred.
• Minimum 5 years of experience in a leadership role within collections or a similar field.
• Proven track record of successfully managing and leading teams.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire.
• Strong analytical and problem-solving abilities, with a data-driven approach.
• Proficiency in using collections management software and MS Office suite.
• Ability to work independently and manage multiple priorities effectively.
• Excellent organizational skills and attention to detail.
• Willingness to adapt to changing industry trends and regulations.
• A results-oriented mindset with a focus on continuous improvement.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.