Digital Account Manager

Modern Signal Services; Hyderabad; Sur place; INR 1 000 000 - 1 600 000; Plein temps

Résumé du poste

Modern Signal Services is seeking a Marketing Account Manager to own relationships with our US clients. You will understand each client's goals, translate them into briefs and scopes of work, and collaborate with our technology and marketing teams to deliver.

You will manage several accounts simultaneously, including large, high-touch key clients, keep relationships strong over the long term, and build account plans, timelines, and roadmaps while managing expectations across groups.

Qualifications

• 5–7 years in account management, client servicing or digital project management.
• Experience managing multiple US clients simultaneously.
• Strong ability to understand client requirements and plan work around them.
• Experience collaborating with technology teams to deliver client projects.
• Track record of maintaining long-term client relationships.
• Excellent spoken and written English; comfortable with senior stakeholders.

Responsabilités

• Be the main point of contact for a portfolio of US clients.
• Understand client goals and translate them into briefs and scopes of work.
• Create account plans, timelines and roadmaps, and manage expectations across multiple clients.
• Work closely with developers, designers, QA and marketing specialists to deliver client requirements on time.
• Manage change requests, scope and escalations professionally.
• Build long-term relationships, track client health, and find opportunities to grow each account.

Connaissances

Account management

Client servicing

Digital project management

English communication

Stakeholder management

Description du poste

About the Role:

Modern Signal is looking for Marketing Account Managers to own relationships with our US clients. You will understand what each client needs, build plans and timelines, and work with our technology and marketing teams to deliver. You'll manage several accounts at once, including large, high-touch key accounts, and keep each client relationship strong over the long term.

What you will do

• Be the main point of contact for a portfolio of US clients.
• Understand client goals and requirements and turn them into clear briefs and scopes of work.
• Create account plans, timelines and roadmaps, and manage expectations across multiple clients.
• Work closely with developers, designers, QA and marketing specialists to deliver client requirements on time.
• Manage change requests, scope and escalations professionally.
• Build long-term relationships, track client health, and find opportunities to grow each account.

What you must have

• 5-7 years in account management, client servicing or digital project management.
• Prior experience managing multiple US clients at the same time.
• Strong ability to understand client requirements and plan work around them.
• Experience collaborating with technology teams to deliver client projects.
• A track record of maintaining long-term client relationships.
• Excellent spoken and written English; confident with senior stakeholders.
• Experience handling large or demanding key accounts.

Good to have

• Agency background in digital marketing, web development or IT services.
• Working knowledge of SEO, paid ads, websites and CRMs.