Diagnostics Services Head

Lifenity Health; Mumbai City; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Lifenity Health seeks a Diagnostics Services Head to lead pathology and radiology across facilities, ensuring reliable, timely care and patient safety. You will establish diagnostic SOPs, monitor quality controls and drive continuous improvement.

The role requires senior experience in diagnostic services, with MD/DNB Pathology and radiology knowledge preferred. Location: Central facilities, full-time commitment.

Qualifications

• MD/DNB Pathology or equivalent postgraduate qualification.
• Senior experience in diagnostic lab, hospital, radiology or multi-centre services.
• Knowledge of NABL/NABH or applicable standards preferred.

Responsibilities

• Lead pathology and radiology services across facilities ensuring quality.
• Establish and monitor SOPs, protocols and reporting standards.
• Oversee labs and radiology teams including staffing and rosters.
• Ensure proper sample handling, testing and timely reporting.
• Monitor KPIs and drive service improvement and audits.
• Coordinate with Medical Services and Operations for continuity of care.

Skills

Diagnostics management

Pathology operations

Quality & Safety

Audit & Accreditation

Team leadership

Education

MD/DNB Pathology

Radiology qualification preferred

Job description

JOB DESCRIPTION DIAGNOSTICS SERVICES HEAD

Position Details

• Designation: Diagnostics Services Head
• Department: Diagnostic Services
• Location: Central
• Reporting To: Project Head
• Employment Type: Full-Time

Job Purpose

To lead diagnostic services across facilities, ensuring reliable, timely and quality pathology and radiology services, with appropriate technical standards, reporting and patient safety.

Key Responsibilities

• Lead pathology and radiology services across all Jio Arogya facilities and ensure defined diagnostic standards are maintained.
• Establish and monitor diagnostic SOPs, protocols, testing processes, reporting standards and quality controls.
• Oversee laboratory and radiology teams, including staffing, technical guidance, rosters and service availability.
• Ensure proper sample collection, handling, processing, testing, reporting and timely dispatch of diagnostic results.
• Monitor critical, abnormal and delayed reports and ensure timely escalation and clinical follow-up.
• Oversee diagnostic equipment, calibration, maintenance, breakdowns and technical readiness in coordination with relevant teams.
• Ensure availability and appropriate use of reagents, consumables and other diagnostic requirements in coordination with Supply Chain.
• Coordinate with Medical Services and Operations for investigations, referrals, patient requirements and continuity of care.
• Monitor diagnostic quality, turnaround time, sample rejection, reporting accuracy and other diagnostic KPIs.
• Lead investigation of diagnostic errors, discrepancies, sample rejection and quality issues and ensure corrective action.
• Ensure compliance with applicable laboratory/radiology standards, safety requirements, biomedical waste procedures and accreditation requirements.
• Support internal, regulatory and accreditation audits and closure of observations.
• Review diagnostic MIS and performance trends and drive service improvement initiatives.
• Support training and competency development of laboratory and radiology staff.

Qualification & Experience

• MD/DNB Pathology or relevant postgraduate qualification; qualification in Radiology preferred for applicable scope.
• Relevant senior experience in diagnostic laboratory, hospital, radiology or multi-centre diagnostic services.
• Knowledge of NABL/NABH or applicable diagnostic standards preferred.

Key Skills

• Diagnostic Services Management
• Pathology & Radiology Operations
• Quality & Patient Safety
• Diagnostic SOPs & Governance
• Equipment & Technical Management
• TAT & Performance Management
• Audit & Accreditation
• Team Leadership