Senior Quality Assurance Head

Lifenity Health; Mumbai; Presencial; INR 1 800 000 - 3 200 000; Tempo integral

Resumo da oferta

Lifenity Health in Central, Mumbai is seeking a Sr. QA Head to lead the overall Quality Assurance framework across projects, ensuring patient safety, process compliance and continuous improvement.

You will oversee audit programs, CAPA, and drive quality governance with cross-functional teams including Medical, Operations, Diagnostics, Training, and Supply Chain. The role requires senior-level healthcare quality experience, NABH/NABL knowledge preferred, and the ability to establish policies,

Qualificações

• Graduate/Postgraduate in Healthcare Management, Quality Management, Pharmacy, Nursing, Life Sciences or relevant field.
• Relevant senior-level experience in healthcare quality, hospital, diagnostics or healthcare operations.
• Knowledge of NABH, NABL or other applicable healthcare quality standards preferred.

Responsabilidades

• Develop and implement the overall QA strategy, quality framework, standards, SOPs and audit methodology for Jio Arogya.
• Establish quality benchmarks for Patient Journey, clinical services, diagnostics, medicines, centre operations and patient safety.
• Lead the Quality Manager and QC team and ensure effective execution of the quality audit programme.
• Review audit findings, major deviations, incidents and recurring quality issues and drive corrective and preventive actions.
• Oversee CAPA, root-cause analysis and closure of critical quality observations within defined timelines.
• Monitor quality KPIs, trends, patient complaints and audit results and provide management with improvement recommendations.
• Coordinate with Medical, Operations, Diagnostics, Training, Supply Chain, HR and Compliance teams on quality-related matters.
• Ensure readiness for internal, regulatory, accreditation and external audits and monitor closure of observations.
• Develop and review quality policies, SOPs, checklists and control mechanisms based on operational requirements.
• Drive quality training and awareness programmes based on identified gaps and audit outcomes.
• Identify quality and patient-safety risks and establish appropriate preventive controls.
• Lead continuous quality improvement initiatives to improve service consistency, patient experience and operational effectiveness.
• Prepare and present quality MIS, audit dashboards and key risk/issue reports to senior management.

Formação académica

Graduate/Postgraduate in Healthcare Management or related field

Descrição da oferta de emprego

JOB DESCRIPTION SR. QA HEAD

Position Details

• Designation: Sr. QA Head
• Department: Quality Assurance
• Location: Central
• Reporting To: Project Head
• Employment Type: Full-Time

Job Purpose

To lead the overall Quality Assurance framework for project, ensuring consistent quality standards, patient safety, process compliance, audit governance and continuous improvement across the project.

Key Responsibilities

• Develop and implement the overall QA strategy, quality framework, standards, SOPs and audit methodology for Jio Arogya.
• Establish quality benchmarks for Patient Journey, clinical services, diagnostics, medicines, centre operations and patient safety.
• Lead the Quality Manager and QC team and ensure effective execution of the quality audit programme.
• Review audit findings, major deviations, incidents and recurring quality issues and drive corrective and preventive actions.
• Oversee CAPA, root-cause analysis and closure of critical quality observations within defined timelines.
• Monitor quality KPIs, trends, patient complaints and audit results and provide management with improvement recommendations.
• Coordinate with Medical, Operations, Diagnostics, Training, Supply Chain, HR and Compliance teams on quality-related matters.
• Ensure readiness for internal, regulatory, accreditation and external audits and monitor closure of observations.
• Develop and review quality policies, SOPs, checklists and control mechanisms based on operational requirements.
• Drive quality training and awareness programmes based on identified gaps and audit outcomes.
• Identify quality and patient-safety risks and establish appropriate preventive controls.
• Lead continuous quality improvement initiatives to improve service consistency, patient experience and operational effectiveness.
• Prepare and present quality MIS, audit dashboards and key risk/issue reports to senior management.

Qualification & Experience

• Graduate/Postgraduate in Healthcare Management, Quality Management, Pharmacy, Nursing, Life Sciences or relevant field.
• Relevant senior-level experience in healthcare quality, hospital, diagnostics or healthcare operations.
• Knowledge of NABH, NABL or other applicable healthcare quality standards preferred.

Key Skills

• Quality Assurance Leadership
• Healthcare Quality & Patient Safety
• Audit & Accreditation Management
• CAPA & Root Cause Analysis
• SOP & Quality Framework Development
• Risk Management
• Quality Analytics & MIS
• Team Leadership