DGM - CM Quality Assurance

Lodha; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Lodha in Mumbai seeks an experienced Head of Quality to lead the Quality Management System, define quality objectives and KPIs, and drive continuous improvement across product and process quality.

You will oversee QA activities from incoming to final inspection, lead CAPA, audits, and ensure compliance with regulatory and customer-specific requirements, while collaborating with Production, Engineering, and Supply Chain.

Responsibilities

• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, KPIs, and monitoring systems to improve product and process quality.
• Lead quality assurance activities across incoming, in-process, and final inspection stages.
• Drive root cause analysis and corrective/preventive actions (CAPA) for customer complaints, internal defects, and supplier quality issues.
• Lead internal, external, customer, and certification audits and ensure timely closure of audit findings.
• Collaborate with Production, Engineering, Supply Chain, to ensure quality requirements are met.
• Oversee supplier quality management, including supplier audits, qualification, and performance evaluation.
• Ensure compliance with statutory, regulatory, and customer-specific quality requirements.
• Develop departmental budgets and optimize quality-related costs.
• Build and mentor a high-performing quality team through coaching, training, and performance management.
• Support new product development and product launch quality planning.

Job description

Key Responsibilities

• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, KPIs, and monitoring systems to improve product and process quality.
• Lead quality assurance activities across incoming, in-process, and final inspection stages.
• Drive root cause analysis and corrective/preventive actions (CAPA) for customer complaints, internal defects, and supplier quality issues.
• Lead internal, external, customer, and certification audits and ensure timely closure of audit findings.
• Collaborate with Production, Engineering, Supply Chain, to ensure quality requirements are met.
• Oversee supplier quality management, including supplier audits, qualification, and performance evaluation.
• Ensure compliance with statutory, regulatory, and customer-specific quality requirements.
• Develop departmental budgets and optimize quality-related costs.
• Build and mentor a high-performing quality team through coaching, training, and performance management.
• Support new product development and product launch quality planning.